Service & Hire Coordinator

MacGregor Industrial Supplies Ltd; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Accredited Living Wage Employer

Pension Scheme

Employee Discount

Cycle to Work Scheme

Company Uniform

Discretionary Annual Bonus Scheme

Additional Holiday Entitlement after 1

Employee Assistance Programme (EAP)

Job summary

MacGregor Industrial Supplies provides equipment and services to keep customers working. The Kirkwall branch seeks a Service & Hire Controller to coordinate service bookings, repairs and hire activity, acting as a main contact for customers and colleagues.

You will manage schedules, documentation and fleet availability to ensure efficient service delivery. The role requires organised, customer-focused individuals with strong IT skills and the ability to juggle multiple tasks in a fast-paced

Qualifications

• Experience in a customer service, service administration, hire desk, workshop administration or coordination role.
• Strong organisational and planning skills.
• Excellent communication and relationship-building abilities.
• Ability to prioritise multiple tasks and work under pressure.

Responsibilities

• Managing service bookings, repairs and hire enquiries from customers.
• Coordinating workshop schedules to ensure repairs and servicing are completed efficiently.
• Raising job cards, hire agreements and associated documentation.
• Liaising with customers regarding repairs, servicing progress, quotations and equipment availability.
• Scheduling equipment inspections, maintenance and servicing activities.
• Processing customer orders, invoices and service records accurately.
• Supporting the management of hire fleet availability and utilisation.
• Ordering parts and materials required for repairs and servicing.

Skills

Organised

Customer service

Communication

IT skills

Job description

MacGregor Industrial Supplies provides equipment and services to keep customers working. The Kirkwall branch seeks a Service & Hire Controller to coordinate service bookings, repairs and hire activity, acting as a main contact for customers and colleagues.

You will manage schedules, documentation and fleet availability to ensure efficient service delivery. The role requires organised, customer-focused individuals with strong IT skills and the ability to juggle multiple tasks in a fast-paced