Branch Administrator

Macgregor Industrial Supplies; Fortrose; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Staff discount

Uniform provided

Social events

Cycle to Work scheme

Health & wellbeing programme

On-site parking

Job summary

MacGregor Industrial Supplies in Portree is seeking an Administrator to support the day-to-day running of our busy Service & Hire department. This full-time role (37.5 hours) focuses on customer enquiries, processing service and hire sales, stock replenishment and showroom upkeep.

You will handle admin tasks for the service and hire team, advise customers on hire equipment, and liaise with technicians and the department manager to meet targets while ensuring cost control and smooth scheduling.

Qualifications

• Experience in service/hire administration or similar is advantageous.
• Strong customer service and communication skills are essential.
• Good numeracy and IT literacy with MS Office.

Responsibilities

• Administer the Service and Hire department tasks including ordering parts and liaising with technicians.
• Advise customers on hire equipment availability.
• Handle hire/repair enquiries by phone or at the counter.
• Coordinate tasks with the department manager to meet objectives, including scheduling and costing.
• Notify customers of damage charges and coordinate repairs.
• Arrange dispatch of hire plant.
• Occasionally perform additional tasks related to the role.

Skills

Customer service

Communication skills

Numeracy

IT literacy

Attention to detail

Proactive

Multitasking

Teamwork

Reliability

Adaptability

Job description

Administrator - Portree MacGregor Industrial Supplies - Service & Hire Department Full Time- 37.5 Hours Step into a role where you keep everything moving At MacGregor Industrial Supplies, service isn’t just repairing equipment — it’s about keeping customers working and teams connected. We are currently seeking an Administrator to assist with the day-to-day running of our busy Workshop & showroom. The role will involve dealing with customer enquiries, processing service & hire sales, stock replenishment and the general upkeep of the showroom.

Key Responsibilities

• To carry out the administration of the Service and Hire department including ordering Parts and liaise with service technician
• Advise customers on availability of hire equipment requested
• Deal with hire/repair enquiries via phone and/or at the counter in a polite, appropriate manner
• Liaise with the departmental manager in procuring given tasks and compliance with departmental procedures to meet objectives including scheduling and costing
• Advise customers promptly of any damage charges incurred to hire plant and notify the workshop to complete the repair efficiently to charge accordingly
• Arrange the dispatch of hire plant
• Where applicable arrange pre-delivery inspection for equipment sold
• May be required to carry out additional tasks relevant to your role

Skills & Experience

Previous accounting experience is an advantage.

• Provide excellent customer service.
• The ability to deal confidently with people with clear and effective communication skills both verbally and written.
• Good numeracy skills.
• IT literacy and experience of Microsoft packages with the confidence to learn new systems.
• Attention to detail.
• Proactive, enthusiastic & self‑motivated.
• Ability to multitask and prioritise.
• Can work alone under own initiative and within a team.
• Responsible and reliable with a flexible attitude.
• Ability to respond positively to new challenges and change.

What you’ll get

• Valuable experience in a fast‑paced service environment
• Supportive and friendly team
• Staff discount
• Uniform provided
• Social events
• Cycle to Work scheme
• Potential future opportunities within the business

Benefits

• Cycle to work scheme
• Employee discount
• Health & wellbeing programme
• On‑site parking