Service & Hire Administrator - Customer-Facing Ops

Macgregor Industrial Supplies; Fortrose; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Staff discount

Uniform provided

Social events

Cycle to Work scheme

Health & wellbeing programme

On-site parking

Job summary

MacGregor Industrial Supplies in Portree is seeking an Administrator to support the day-to-day running of our busy Service & Hire department. This full-time role (37.5 hours) focuses on customer enquiries, processing service and hire sales, stock replenishment and showroom upkeep.

You will handle admin tasks for the service and hire team, advise customers on hire equipment, and liaise with technicians and the department manager to meet targets while ensuring cost control and smooth scheduling.

Qualifications

• Experience in service/hire administration or similar is advantageous.
• Strong customer service and communication skills are essential.
• Good numeracy and IT literacy with MS Office.

Responsibilities

• Administer the Service and Hire department tasks including ordering parts and liaising with technicians.
• Advise customers on hire equipment availability.
• Handle hire/repair enquiries by phone or at the counter.
• Coordinate tasks with the department manager to meet objectives, including scheduling and costing.
• Notify customers of damage charges and coordinate repairs.
• Arrange dispatch of hire plant.
• Occasionally perform additional tasks related to the role.

Skills

Customer service

Communication skills

Numeracy

IT literacy

Attention to detail

Proactive

Multitasking

Teamwork

Reliability

Adaptability

Job description

MacGregor Industrial Supplies in Portree is seeking an Administrator to support the day-to-day running of our busy Service & Hire department. This full-time role (37.5 hours) focuses on customer enquiries, processing service and hire sales, stock replenishment and showroom upkeep.

You will handle admin tasks for the service and hire team, advise customers on hire equipment, and liaise with technicians and the department manager to meet targets while ensuring cost control and smooth scheduling.