Service Engineer

MacGregor Group; Gateshead; Hybrid; GBP 42,000 - 62,000; Full time

Job summary

MacGregor is seeking a Service Engineer to join our global team. You will repair and maintain MacGregor product range, ensuring work is carried out efficiently, accurately and in a friendly manner, supporting management and the wider organization.

Reporting to the Operations Superintendent, the role is fully remote with a focus on candidates in the Liverpool, Glasgow or Edinburgh area. We require a mechanical, electrical or hydraulic background with field service experience, strong teamwork and

Qualifications

• Technical education or college level training, or equivalent experience.
• Minimum 5 years of experience in a similar field service role.
• Willingness to travel and work irregular hours.
• Experience in marine/shipyard sector preferred.
• Hands-on repair skills and a customer-oriented mindset.

Responsibilities

• Supervise and perform service activities (overhauls, inspections), preventative maintenance and corrective actions on MacGregor and equivalent equipment; write reports as required.
• Establish and maintain good relationships with both internal and external customers.
• Enable feedback from customers and the service market to reach the appropriate MacGregor organization.
• Stay up to date with developments, routines, processes and news with MacGregor major customers.
• Co-operation with other MacGregor service stations and installation division.
• Follow all site safety rules, agreed working practices and environmental requirements.
• Recognize service and spares sales opportunities and communicate to relevant persons.
• Carry out planned and corrective maintenance/repairs, including onboard inspections of equipment.
• Work overtime hours and during weekends when required, willing to travel frequently.

Skills

Mechanical background

Electrical background

Hydraulic systems

Field service experience

Customer oriented

Education

Technical education or college level

Job description

MacGregor is a global company that operates in 30 countries with 2000 employees. We provide sustainable cargo and load handling with a strong portfolio of products, services, and solutions to the maritime and offshore industries. Our solutions are found in over half of the world's merchant fleet.

We believe MacGregor is a great place to work and we are looking for innovators with an international mindset to join our team and help us create lifetime value for our customers.

MacGregor – Let's shape the future together

Are you driven by problem solving? Do you thrive working with complex and large equipment? Looking no further, MacGregor is looking to hire a Service Engineer to join our team.
The purpose of the role is to repair and maintenance work for MacGregor product range. You will ensure the work is carried out efficiently, accurately, in a friendly manner and supporting management and the rest of the organization in necessary areas. As a Service Engineer, you will also be responsible to support Service overall goals.
Your day-to-day responsibilities will include ensuring that all activities comply with the Integrated Management System (IMS), QHSE and other rules and requirements according to MacGregor standards.

More tasks and responsibilities

• Professionally supervise and/or perform service activities (overhauls, inspections) preventative maintenance and corrective actions on MacGregor and equivalent equipment (Provide information and) write reports as required
• Establish and maintain good relationships with both internal and external customers
• Enable feedback from customers and the service market in general to reach the appropriate MacGregor organization
• Stay up to date with relevant developments, routines, processes and news within MacGregor major customers active in business area
• Co-operation with the other Macgregor service stations and installation division
• Follow all site safety rules, agreed working practices and environmental requirements
• Recognize service and spares sales opportunities and communicate that to the relevant persons
• Carrying out planned and corrective maintenance/repairs, including onboard inspections of equipment
• Work overtime hours and during weekends when required, willing to travel frequently

This role is part of our Global Services Division. Reporting directly to the Operations Superintendent. This position is fully remote.
Although the position belongs to our Gateshead branch, our primary focus for this recruitment is to find a candidate residing in Liverpool, Glasgow or Edinburgh area.

What you’ll need to succeed

We are looking for a person with mechanical, electrical or hydraulic background and field service experience. As a person you are cooperative, customer oriented and have technical skills.

Ideally you have

• Technical education or college level or similar relevant experience - as a minimum
• At least 5 years experience on similar position
• Openness to business travel and irregular working hours
• Experience in marine/shipyard sector - preferred
• Hands on skills in performing repair jobs
• Customer oriented mindset - to build a long term relationship

Why MacGregor?

Our people are behind every success. People create the technology and product lifecycle solutions that make us great, our people are the ones who innovate, and people drive our business forward. With us you will be part of an international collaborative working culture with challenges and opportunities to further develop yourself professionally.

• Customer Success: Our customer's success is our success. We focus on partnership, transparency, and accountability to deliver lifetime value.
• Passion to Improve: Always moving forward. We foster a growth mindset, encourage curiosity, and the courage to challenge the status quo.
• Winning Together: No one makes the difference alone. We emphasise internal collaboration and mutual trust to ensure we win as "One MacGregor."

MacGregor is an equal opportunity employer. We recognise that diversity is key to our continued success, and strive to maintain a fair and equitable recruitment process for all applicants.

Additional information

Do you have questions regarding the role? Please contact Kim Morgan, Operations Superintendent at [e-mail].