Office Administrator

Flannery Plant Hire; Glasgow; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

Generous leave

Professional development programs

Employee assistance program

Modern equipment

Team-oriented culture

Recognition programs

Job summary

A leading plant hire company in Glasgow seeks an Office Administrator to support daily operations across hire, service, and transport functions. This entry-level, full-time role demands excellent organisational and communication skills, with responsibilities including record maintenance, customer interaction, and processing hire orders. The company offers competitive pay, extensive leave, and professional development opportunities, ensuring a supportive and environmentally focused work culture.

Qualifications

• Previous experience in an administrative or coordinator role.
• Strong organisational skills necessary for managing multiple tasks.
• Excellent communication skills, both written and verbal.
• High attention to detail and accuracy.
• Ability to stay calm and professional in a fast-paced environment.
• Experience on hire desks, service desks or transport/logistics operations.
• Familiarity with hire or ERP systems.
• Understanding of plant hire, construction or fleet operations.
• Knowledge of basic compliance or safety documentation.

Responsibilities

• Maintain accurate records across hire, service, and transport.
• Act as a point of contact between customers and internal teams.
• Process hire orders and update hire contracts.
• Support reporting, filing, and document control.
• Adhere to health & safety, compliance, and procedures.
• Process hire orders, extensions, off-hires, and returns.
• Create and update hire contracts in the hire/ERP system.
• Coordinate delivery dates and collection with customers.
• Ensure documentation aligns with company procedures.
• Log service, maintenance, and breakdown requests.
• Update systems with service records and job statuses.
• Follow up on outstanding service actions to minimise downtime.
• Maintain records for compliance, safety and audits.
• Update transport systems with movements and confirmations.
• Handle deliveries/collections queries.

Skills

Organisational skills

Communication skills

Attention to detail

Ability to manage multiple priorities

Calmness in fast-paced environments

Customer service

Education

GCSEs/level 2 equivalents

Tools

Hire or ERP systems

MS Office

Job description

Join to apply for the Office Administrator role at Flannery Plant Hire

Flannery Plant Hire is a leading provider of plant hire and specialist attachments to the construction industry across the UK and Ireland. With a comprehensive fleet of innovative machinery, we pride ourselves on delivering exceptional customer service and meeting our clients' project requirements.

We are looking for a highly organised and proactive Administrator to support the Hire, Service, and Transport Desks, ensuring smooth day-to-day operations and excellent communication between customers, depots, drivers, engineers, and internal teams.

Role Purpose

The Office Administrator will provide essential administrative and coordination support across three key operational functions. This role is central to ensuring hires are processed accurately, equipment servicing is tracked and scheduled effectively, and transport movements are coordinated efficiently. This is a fast‑paced role suited to someone who thrives in an operational environment and enjoys being at the heart of the business.

Key Responsibilities

• Maintain accurate records across hire, service, and transport systems.
• Act as a key point of contact between customers, depots, drivers, and internal teams.
• Handle incoming calls, emails, and queries professionally and promptly.
• Support reporting, filing, and document control as required.
• Adhere to health & safety, compliance, and company procedures at all times.
• Process hire orders, extensions, off‑hires, and returns accurately and efficiently.
• Create and update hire contracts in the hire/ERP system.
• Liaise with customers to confirm availability, delivery dates, and collection arrangements.
• Ensure all hire documentation is completed correctly and in line with company procedures.
• Log service, maintenance, and breakdown requests accurately.
• Update systems with service records, job statuses, and completion notes.
• Chase outstanding service actions and ensure minimal downtime for hired equipment.
• Maintain accurate records to support compliance, safety, and audit requirements.
• Update transport systems with movement details and delivery confirmations.
• Handle customer and internal queries related to deliveries and collections.

What You’ll Bring

• Previous experience in an administrative or coordinator role (ideally in plant hire, construction, logistics or a similar operational environment).
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent communication skills, both written and verbal.
• High attention to detail and accuracy.
• Ability to remain calm and professional in a fast‑paced environment.
• Experience working on hire desks, service desks, or transport/logistics operations.
• Familiarity with hire or ERP systems.
• Understanding of plant hire, construction or fleet operations.
• Knowledge of basic compliance or safety documentation.

Salary and Benefits

Competitive Salary: We offer a highly competitive salary and package that reflects your skills and experience.

Generous Leave: Enjoy 24 days plus bank holiday annual leave and personal leave to maintain a healthy work‑life balance.

Professional Development: Take advantage of training programs, workshops, and seminars to enhance your skills and advance your career.

Employee Assistance Program: Access to free, confidential support services for personal and work‑related issues.

Environmental and Safety Commitment: Join a company that prioritises safety and sustainability, ensuring a safe and eco‑friendly working environment.

Modern Equipment: Work with the best and latest plant and machinery in the industry.

Team Oriented Culture: Be part of a supportive and collaborative team that values each member’s contribution.

Recognition Programs: Acknowledge and reward outstanding performance and dedication with various recognition programmes.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Administrative

Industry

Construction

Additional Information

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