Service Engineer

ANCA CNC Machines; Coventry; On-site; GBP 35,000 - 55,000; Full time

Job summary

ANCA CNC Machines based in Coventry seeks a full-time Service Engineer to install, commission and maintain CNC machines at customer sites. You will diagnose technical issues, perform mechanical and electrical repairs, and provide hands-on support to customers on site.

The role requires field service experience, strong troubleshooting, and the ability to read drawings. You will follow safety standards, conduct preventive maintenance, update software/hardware, and work with global teams to improve

Qualifications

• Experience diagnosing mechanical, electrical, and software issues.
• Field service experience with on-site customer support and travel.
• Strong communication with customers and global teams.
• Ability to diagnose faults and guide customers to resolution.
• Maintenance and repair experience with CNC machinery or similar equipment.
• Technical qualification in engineering, mechatronics, electronics or related discipline.
• Ability to read technical drawings and use diagnostic tools.
• Willingness to work in industrial environments with safety/quality focus.
• Proactive and able to work independently and in teams.

Responsibilities

• Install, commission, and maintain ANCA CNC machines at customer sites.
• Diagnose technical issues and perform mechanical/electrical repairs.
• Provide hands-on technical support and preventive maintenance.
• Update software/hardware as needed and document service activities.
• Collaborate with internal teams and drive continuous service improvements.

Skills

Troubleshooting

Field service experience

Communication

Technical support

Maintenance & repair

Reading drawings

Independence

Team collaboration

Safety focus

Education

Engineering/Mechatronics/Electronics degree

Tools

Diagnostic tools

Measuring equipment

Job description

Company Description

ANCA CNC Machines offers the opportunity to work with advanced technology in a dynamic, non-traditional environment. The company operates in over twelve countries and serves customers in more than fifty, providing solutions that impact everyday products from smartphones and cars to space exploration. Team members join a truly global workforce with a strong culture of innovation and a market-leading position. ANCA focuses on solving both everyday problems and complex technical challenges, providing a setting where people can contribute to shaping the future of manufacturing technology.

Role Description

This is a full-time, on-site Service Engineer role based in Coventry. The Service Engineer will install, commission, and maintain ANCA CNC machines at customer sites, ensuring optimal performance and minimal downtime. Daily responsibilities include diagnosing technical issues, performing mechanical and electrical repairs, and providing hands‑on technical support to customers. The role involves conducting preventive maintenance, updating software and hardware as needed, and documenting service activities in line with company standards. The Service Engineer will also collaborate with internal teams, communicate clearly with customers, and support continuous improvement of service processes.

Qualifications

• Strong troubleshooting and problem-solving skills for mechanical, electrical, and software‑related issues.
• Field service experience, including on-site customer support and travel to customer locations as required.
• Effective communication skills for interacting with customers, colleagues, and global support teams.
• Technical support capabilities, including diagnosing faults, guiding users, and resolving complex service cases.
• Maintenance & repair experience with CNC machinery or similar industrial equipment.
• Relevant technical qualification in engineering, mechatronics, electronics, or a related discipline.
• Ability to read technical drawings and documentation, and use diagnostic tools and measuring equipment.
• Comfort working in industrial environments, with a strong focus on safety and quality standards.
• Proactive attitude, willingness to learn new technologies, and capability to work independently and in teams.