Service Engineer

NCMT Ltd; Greater London; On-site; GBP 32,000 - 48,000; Full time

Job summary

NCMT Ltd is seeking a Service Engineer to join the team in Greater London. This full-time, on-site role involves installation, commissioning, maintenance, and repair of CNC machine tools and automation equipment at customer sites.

You will diagnose issues, perform electrical and mechanical troubleshooting, prepare service reports, and communicate findings clearly to customers and internal teams, upholding NCMT’s safety and quality standards.

Qualifications

• Diagnose and resolve mechanical, electrical, and control-system issues on CNC machines.
• On-site installation, commissioning, and service of CNC machinery.
• Clear communication and customer relationship skills.
• Hands-on maintenance, routine servicing, and repairs with diagnostic tools.
• Read and interpret schematics, manuals, and CNC documentation.
• Commitment to safety, quality, and reliability.
• Willingness to travel within Greater London and to other UK/Europe sites.

Responsibilities

• Install, commission, maintain and repair CNC machine tools and automation equipment at customer sites.
• Diagnose issues and provide timely field service and technical support.
• Prepare service reports and documentation; communicate follow-up actions.
• Support customers with operational guidance and improve service processes.
• Uphold safety, quality, and NCMT standards.

Skills

Troubleshooting & Tech Support

Field Service Experience

Communication Skills

Maintenance & Repair

Reading Schematics

Education

Engineering qualification (apprenticeship, NVQ, HNC/HND, or degree in Mechanical, Electrical, or Mechatronic Engineering)

Job description

Company Description

NCMT Ltd has been the sole UK supplier of Makino and Okuma machine tools since 1964, providing advanced metal cutting and grinding solutions. Headquartered in Coventry with a Technical Centre on-site, the company serves customers across the UK and Europe, from stand-alone machines to fully automated production lines. NCMT is known for technical competence, innovative production solutions, and reliable technology built on world-class machine tool platforms. The business is focused on meeting customer demand through responsive engineering support, training, and comprehensive service from pre-sales through installation and commissioning. Long-term customer support over the lifetime of each installation is a key part of NCMT’s value proposition.

Role Description

The Service Engineer role is a full-time, on-site position based in Greater London. The Service Engineer will perform installation, commissioning, maintenance, and repair of CNC machine tools and associated automation equipment at customer locations. Day-to-day responsibilities include diagnosing technical issues, carrying out mechanical and electrical troubleshooting, and providing timely field service and technical support to ensure optimal machine performance. The role involves preparing service reports, maintaining accurate documentation, and communicating clearly with customers and internal teams about work carried out and any follow-up actions. The Service Engineer will also support customers with operational guidance, contribute to continuous improvement of service processes, and uphold NCMT’s standards for safety, quality, and customer satisfaction.

Qualifications

• Candidates should possess strong Troubleshooting and Technical Support skills, with the ability to diagnose and resolve mechanical, electrical, and control-system issues on complex machine tools.
• Candidates should possess solid Field Service experience, including on-site customer support, installation, commissioning, and service of industrial or CNC machinery.
• Candidates should possess effective Communication skills, with the ability to explain technical information clearly, build positive customer relationships, and collaborate with colleagues and suppliers.
• Candidates should possess hands-on Maintenance & Repair skills, including routine servicing, corrective repairs, and the use of diagnostic tools and technical documentation.
• Relevant engineering qualification (e.g., apprenticeship, NVQ, HNC/HND, or degree in Mechanical, Electrical, or Mechatronic Engineering) or equivalent practical experience.
• Ability to read and interpret mechanical and electrical schematics, service manuals, and CNC control documentation.
• A commitment to safe working practices, attention to detail, and high standards of quality and reliability.
• Valid driving licence and willingness to travel within Greater London and occasionally to other UK or European customer sites as needed.