Service Desk Technician – 1st & 2nd Line Support (O365)

Vivo Talent; Greater London; On-site; GBP 26,000 - 34,000; Full time

Job summary

Vivo Talent is recruiting a Service Desk Technician for a growing organisation based in Twickenham. You will provide both 1st and 2nd line support to the wider business, onsite, ensuring IT applications and services run smoothly across multiple sites.

The role offers an opportunity to grow your skill set while delivering strong customer service and maintaining key SLAs and KPIs. Permanent position with on-site work in Twickenham.

Qualifications

• Service desk experience (1st & 2nd line)
• Microsoft Systems
• Office 365
• Ticketing Systems

Responsibilities

• Work with the wider Service Desk team to ensure delivery of the key SLAs and KPIs.
• Deliver excellent customer service to all key stakeholders both internally and externally.
• Classify and prioritise problems, document their causes and implement remedies.
• Support user hardware and business applications.
• Work with third parties to ensure that the required level of service is received from all the suppliers.

Skills

Service desk

1st line support

2nd line support

Customer service

Tools

Microsoft Systems

Office 365

Ticketing Systems

Job description

Vivo Talent is recruiting a Service Desk Technician for a growing organisation based in Twickenham. You will provide both 1st and 2nd line support to the wider business, onsite, ensuring IT applications and services run smoothly across multiple sites.

The role offers an opportunity to grow your skill set while delivering strong customer service and maintaining key SLAs and KPIs. Permanent position with on-site work in Twickenham.