Service Desk Technician

Vivo Talent Solutions; Twickenham; On-site; GBP 24,000 - 32,000; Full time

Job summary

Vivo Talent Solutions in Twickenham is partnering with a growing organisation to recruit a Service Desk Technician. You will provide both 1st and 2nd line IT support across the business and externally, with emphasis on reliability and user satisfaction.

You will assist with supporting IT applications and services across multiple sites, helping to improve resilience and service delivery. The role offers a path to broaden your technical skill set and gain exposure to O365 and Microsoft platforms.

Qualifications

• Proficiency with Microsoft systems and their administration.
• Experience using Office 365 for business purposes.
• Familiarity with ticketing systems and incident management.

Responsibilities

• Work with the wider Service Desk team to ensure delivery of key SLAs and KPIs.
• Provide excellent customer service to stakeholders both internally and externally.
• Classify and prioritise problems, document causes and implement remedies.
• Support user hardware and business applications across sites.
• Coordinate with third parties to ensure service levels from suppliers.

Skills

Microsoft Systems

Office 365

Ticketing Systems

Job description

Service Desk Technician / Service Desk / 2nd Line / 1st Line / O365 / Microsoft / Permanent / Onsite / Twickenham

Vivo Talent is working with a growing organisation based in Twickenham to recruit a Service Desk Technician into their team. They require an individual that will join the team and offer both 1st and 2nd line support to the wider business both internally and externally.

As the Service Desk Technician, you will play a key role in supporting IT applications and services across various sites to ensure resilience and optimisation within these areas. While offering this support, there will be an opportunity for you to grow and expand your skill set.

This is a fantastic opportunity for a Service Desk Technician to take the next step in their career.

Responsibilities

• Work with the wider Service Desk team to ensure delivery of the key SLAs and KPIs.
• Deliver excellent customer service to all key stakeholders both internally and externally.
• Classify and prioritise problems, document their causes and implement remedies.
• Support user hardware and business applications.
• Work with third parties to ensure that the required level of service is received from all the suppliers.

Requirements

• Microsoft Systems
• Office 365
• Ticketing Systems

Service Desk Technician / Service Desk / 2nd Line / 1st Line / O365 / Microsoft / Permanent / Onsite / Twickenham

Service Desk Technician / Service Desk / 2nd Line / 1st Line / O365 / Microsoft / Permanent / Onsite / Twickenham

Service Desk Technician / Service Desk / 2nd Line / 1st Line / O365 / Microsoft / Permanent / Onsite / Twickenham