Dynamic 2nd Line Service Desk Specialist (Hybrid)

Vivo Talent; East Horsley; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Vivo Talent is recruiting a Service Desk Analyst to join a busy IT team in Kingston upon Thames on an initial 3-month contract (Inside IR35). The role covers 1st and 2nd line support, handling a high volume of incidents in a fast-paced environment, with a mix of onsite and hybrid working.

You should have solid experience in IT service desk support, strong knowledge of Microsoft Office 365, and be capable of logging and resolving tickets efficiently while providing excellent customer service.

Qualifications

• Experience in an IT Service Desk / Support environment.
• 2nd Line Support experience preferred.
• Strong 1st Line experience considered.
• Experience with IT ticketing systems.
• Knowledge of Microsoft Office 365.
• Strong troubleshooting and problem-solving skills.
• Experience in fast-paced, high-volume environment.
• Retail or customer-facing experience advantageous.
• Strong communication and interpersonal skills.

Responsibilities

• Provide 1st and 2nd Line IT support to users across the business
• Log, manage and resolve incidents through the relevant ticketing system
• Troubleshoot hardware, software and Microsoft Office-related issues
• Escalate more complex technical issues where required
• Work effectively within a high-volume support environment
• Provide a professional and customer-focused service to users
• Prioritise and manage tickets effectively in line with agreed processes
• Support the wider IT team with day-to-day technical requirements

Skills

2nd Line Support

1st Line Support

Microsoft Office 365

IT Ticketing Systems

Customer-facing

Troubleshooting

Communication Skills

Pressure Handling

Job description

Vivo Talent is recruiting a Service Desk Analyst to join a busy IT team in Kingston upon Thames on an initial 3-month contract (Inside IR35). The role covers 1st and 2nd line support, handling a high volume of incidents in a fast-paced environment, with a mix of onsite and hybrid working.

You should have solid experience in IT service desk support, strong knowledge of Microsoft Office 365, and be capable of logging and resolving tickets efficiently while providing excellent customer service.