Service Desk Technician

Vivo Talent Solutions; Greater London; On-site; GBP 24,000 - 32,000; Full time

Job summary

Vivo Talent Solutions is partnering with a growing Twickenham organisation to recruit a Service Desk Technician. The role combines 1st and 2nd line support for IT applications and services across multiple sites to ensure resilience and optimal operation.

You will deliver timely assistance, troubleshoot Microsoft environments including Office 365, manage tickets, and work with suppliers to maintain service levels.

Qualifications

• Service desk experience in 1st and 2nd line support.
• Experience with Microsoft systems and Office 365.
• Familiarity with ticketing systems and incident management.

Responsibilities

• Work with the wider Service Desk team to meet SLAs and KPIs.
• Provide excellent customer service to internal and external stakeholders.
• Classify, prioritise and document issues; implement remedies.
• Support user hardware and business applications.
• Coordinate with third parties to ensure service levels.

Skills

Service Desk Experience

Microsoft Systems

Office 365

Ticketing Systems

Tools

Ticketing Systems

Job description

Service Desk Technician / Service Desk / 2nd Line / 1st Line / O365 / Microsoft / Permanent / Onsite / Twickenham

Vivo Talent is working with a growing organisation based in Twickenham to recruit a Service Desk Technician into their team. They require an individual that will join the team and offer both 1st and 2nd line support to the wider business both internally and externally.

As the Service Desk Technician, you will play a key role in supporting IT applications and services across various sites to ensure resilience and optimisation within these areas. While offering this support, there will be an opportunity for you to grow and expand your skill set.

This is a fantastic opportunity for a Service Desk Technician to take the next step in their career.

Responsibilities

• Work with the wider Service Desk team to ensure delivery of the key SLAs and KPIs.
• Deliver excellent customer service to all key stakeholders both internally and externally.
• Classify and prioritise problems, document their causes and implement remedies.
• Support user hardware and business applications.
• Work with third parties to ensure that the required level of service is received from all the suppliers.

Requirements

• Service desk experience (1st & 2nd line)
• Microsoft Systems
• Office 365
• Ticketing Systems