Service Desk Technician: 1st & 2nd Line IT Support (O365)

Vivo Talent Solutions; Greater London; On-site; GBP 24,000 - 32,000; Full time

Job summary

Vivo Talent Solutions is partnering with a growing Twickenham organisation to recruit a Service Desk Technician. The role combines 1st and 2nd line support for IT applications and services across multiple sites to ensure resilience and optimal operation.

You will deliver timely assistance, troubleshoot Microsoft environments including Office 365, manage tickets, and work with suppliers to maintain service levels.

Qualifications

• Service desk experience in 1st and 2nd line support.
• Experience with Microsoft systems and Office 365.
• Familiarity with ticketing systems and incident management.

Responsibilities

• Work with the wider Service Desk team to meet SLAs and KPIs.
• Provide excellent customer service to internal and external stakeholders.
• Classify, prioritise and document issues; implement remedies.
• Support user hardware and business applications.
• Coordinate with third parties to ensure service levels.

Skills

Service Desk Experience

Microsoft Systems

Office 365

Ticketing Systems

Tools

Ticketing Systems

Job description

Vivo Talent Solutions is partnering with a growing Twickenham organisation to recruit a Service Desk Technician. The role combines 1st and 2nd line support for IT applications and services across multiple sites to ensure resilience and optimal operation.

You will deliver timely assistance, troubleshoot Microsoft environments including Office 365, manage tickets, and work with suppliers to maintain service levels.