Service Desk Technician

Nottingham Trent University; Nottingham; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Flexibility

25–30 days annual leave

Job summary

Nottingham Trent University is seeking a Service Desk Technician to provide frontline IT support for staff and students. The role is full-time (37 hours per week) with hybrid working options, based at NTU.

The salary is £28,063 per annum and benefits from a supportive team culture focused on excellent customer care. The candidate will diagnose issues, enable self-service learning, and ensure reliable IT service delivery across campus.

Qualifications

• Customer service experience in an IT support environment.
• Excellent knowledge of a broad range of IT systems and software.
• Strong analytical thinking, troubleshooting and problem analysis.
• Confidence and initiative to solve problems independently.

Responsibilities

• Diagnose and resolve technical issues promptly.
• Empower users to make the most of IT through self‑service and support.
• Ensure seamless operation for staff and students.

Skills

Customer service

IT support

IT systems knowledge

Analytical thinking

Problem solving

Initiative

Job description

Work at the cutting edge of digital innovation.

Doing things differently.

Service Desk Technician

£28, 063 per annum

This will be a full-time role of 37 hours a per week, Monday – Friday.

About the Role

Are you passionate about providing technical support and ready to showcase your customer service skills in a thriving environment?

We seek an enthusiastic, self‑motivated individual to join our high‑performing and friendly Service Desk team. Make a significant impact by delivering essential support to staff and students on various IT services, contributing to our outstanding reputation for customer care.

Key Responsibilities:

• Diagnose and resolve technical issues promptly.
• Empower users to make the most of IT through self‑service and support.
• Ensure seamless operation for staff and students.

Join a team that values a positive work culture, offers professional development opportunities, and actively contributes to the success of our institution.

Requirements:

• Customer service experience in an IT support environment.
• Excellent knowledge of a broad range of IT systems and software.
• Strong analytical thinking, troubleshooting and problem analysis.
• Confidence and initiative to solve problems independently.
• Ability to quickly assimilate new ideas and embrace technology changes.

We provide further training on product knowledge and digital skills.

About Us

Digital Technologies (DT) is at the cutting edge of digital innovation, partnering with global organisations to focus on delivering an outstanding student and staff digital experience.

At NTU, digital will be our differentiator; it will provide opportunities to enhance the timeliness and quality of the delivery of teaching and learning, research, support for our students, and the delivery of services. Whether you're looking to start a career in IT or are already a specialist in digital technology and it’s uses, our DT team at NTU could be the perfect place for you.

For any informal queries about the role or the team, please contact Kirsty Hilton (Service Desk Team Leader) at [e-mail]

Join Us

• Hybrid working - we encourage and offer a mixture of office working and working from home. You're empowered to define how you work best for the benefits of your stakeholders.
• Flexibility - take ownership over how you get your work done. We're open to different working patterns and approaches.
• 25 - 30 days annual leave, plus statutory bank holidays and 5 university closure days pro rata.
• Salary Sacrifice Retirement Savings Plan with life assurance and income protection. Available to colleagues who choose to opt out of the contractual pension scheme. Minimum colleague contributions of 0% matched with minimum NTU contributions of 8%.
• Range of health and wellbeing services, including a Health Cash Plan, voluntary benefits, discounts, and savings for all colleagues.
• Access to a wealth of formal and informal professional development opportunities to develop your skills and advance your career.
• We are committed to advancing Equality, Diversity and Inclusion across all areas of our work. We actively promote a culture of respect and belonging and we welcome applications from people of all backgrounds. For more information please click here - Equality, Diversity and Inclusion | Nottingham Trent University
• And a whole lot more…Find out more about the range of benefits we offer.

Safe and Inclusive

At NTU, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our students and colleagues. By championing positive wellbeing, we promote an environment where all can thrive and reach their full potential. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team.

Please note that unfortunately, this role has been assessed as ineligible for sponsorship under the UK Visas & Immigration points-based immigration system however, we recommend that you assess your eligibility before applying for this position. For more information visit the Government Skilled Worker visa support page. However, applications are welcome from candidates who do not currently have the right to work in the UK, but who would be eligible to obtain a valid visa via another route. Please consult the Home Office website for further information.

Please note that this role is covered by the Rehabilitation of Offenders Act (1974) and successful applicants will be asked to declare any unspent criminal convictions.