Technical Services Analyst

Nottingham Trent University; Nottingham; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Hybrid working

60% on-site requirement

28-30 days annual leave

Salary sacrifice retirement plan

Health and wellbeing services

Professional development opportunities

Equality, Diversity and Inclusion

Job summary

Nottingham Trent University invites applications for a Technical Services Analyst (Infrastructure) to support the infrastructure remit. The role focuses on Windows/Cloud infrastructure, Hypervisors (Nutanix/ VMware), Rubrik backups and related enterprise systems across the campus.

You will contribute to Project work, Service Improvement and Break Fix activities, with high security awareness and strong problem-solving. Hybrid working is offered; travel between campuses may be required.

Qualifications

• Experience with Windows server and domain services.
• Experience with Linux administration.
• Experience with Azure administration.
• Knowledge of other enterprise cloud platforms.

Responsibilities

• Provide outstanding customer service and support to Project work, Service Improvement work and Break Fix activities.
• Work with enterprise server and storage technologies and manage infrastructure tasks.
• Provide third line support to local teams and Service Desk.
• Liaise with users across the university to deliver solutions and administer diverse systems.

Skills

Windows Server

Linux administration

Azure administration

Enterprise cloud platforms

Troubleshooting

Communication skills

Tools

Nutanix

VMware

Rubrik

Job description

Work at the cutting edge of digital innovation.

Doing things differently.

Technical Services Analyst (Infrastructure)

Salary: £39,984 - £44,977 per annum

Full time, fixed term contract for 2 years

About the Role

Your primary responsibility is to provide outstanding customer service and to support the Technical Leads, other Analysts and Resource Manager as required to fulfil Project work, Service Improvement work and Break Fix activities.

You will be working primarily in the Infrastructure area of Technical Services. Your primary role will be working with a large number of enterprise server and storage technologies such as Hypervisors including Nutanix and VMware, the Rubrik backup platform and physical server installation. Experience of Windows server and domain services and Linux administration will be required. Good experience knowledge of Azure administration is necessary and ideally knowledge of other enterprise cloud platforms. Demonstrable skills in this area are essential.

A strong focus on security sensibilities is important. The role will require active positive ability to liaise with users from across the university and provide solutions as well as administer multiple diverse systems. Flexibility to travel between sites as required at short notice to resolve issues is also required for the role.

Supporting the Infrastructure Technical Lead and Senior Analysts within the team you will provide assistance in the delivery of the Infrastructure remit. The role will require proven skills in Windows server and cloud infrastructure management along with troubleshooting in this area. Additionally, you will be expected to provide third line support to local teams and Service Desk.

You will have a good eye for detail and problem-solving skills, strong work ethic, adaptability and a creative outlook and will be prepared to contribute to team discussions and solutions.

You will have good communication and interpersonal skills. You will be a self‑motivated individual, who is required to work on your own initiative and as part of the wider team, with the ability to plan, organise and prioritise work and being able to work to deadlines. A full driving licence is desirable.

About Us

Digital technologies (DT) is at the cutting edge of digital innovation, partnering with global organisations to focus on delivering an outstanding student and staff digital experience.

At NTU, digital will be our differentiator; it will provide opportunities to enhance the timeliness and quality of the delivery of teaching and learning, research, support for our students, and the delivery of services. Whether you're looking to start a career in IT or are already a specialist in digital technology and it’s uses, our DT team at NTU could be the perfect place for you.

For any informal queries about the role or the team, please contact Mark Pearson (Resource Manager) at [e-mail].

Proposed interview date: week commencing 28th September 2026

Join Us

• Hybrid working - we encourage and offer a mixture of office working and working from home. You're empowered to define how you work best for the benefits of your stakeholders but 60% of time is required on site.
• Flexibility - take ownership over how you get your work done. We're open to different working patterns and approaches.
• 28 - 30 days annual leave, plus statutory bank holidays and 5 university closure days pro rata.
• Salary Sacrifice Retirement Savings Plan with life assurance and income protection. Available to colleagues who choose to opt out of the contractual pension scheme. Minimum colleague contributions of 0% matched with minimum NTU contributions of 8%.
• Range of health and wellbeing services, including a Health Cash Plan, voluntary benefits, discounts, and savings for all colleagues.
• Access to a wealth of formal and informal professional development opportunities to develop your skills and advance your career.
• We are committed to advancing Equality, Diversity and Inclusion across all areas of our work. We actively promote a culture of respect and belonging and we welcome applications from people of all backgrounds. For more information please click here - Equality, Diversity and Inclusion | Nottingham Trent University
• And a whole lot more…Find out more about the range of benefits we offer.

Safe and Inclusive

At NTU, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our students and colleagues. By championing positive wellbeing, we promote an environment where all can thrive and reach their full potential. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team.

Please note that unfortunately, this role has been assessed as ineligible for sponsorship under the UK Visas & Immigration points-based immigration system however, we recommend that you assess your eligibility before applying for this position. For more information visit the Government Skilled Worker visa support page. However, applications are welcome from candidates who do not currently have the right to work in the UK, but who would be eligible to obtain a valid visa via another route. Please consult the Home Office website for further information.

Please note that this role is covered by the Rehabilitation of Offenders Act (1974) and successful applicants will be asked to declare any unspent criminal convictions.