Technical Services Analyst

Nottingham Trent University; Wideopen; Hybrid; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Hybrid working

Flexible working patterns

Annual leave 28-30 days

Pension plan

Health benefits

Job summary

Nottingham Trent University’s Digital Technologies team is seeking a Technical Services Analyst (Infrastructure) to provide strong customer service and deliver across project work, service improvement, and break-fix tasks. You will work mainly in the Infrastructure area, handling enterprise servers and storage alongside Nutanix, VMware, and Rubrik.

The role requires Windows Server, Linux administration, and Azure administration with knowledge of other cloud platforms.

Qualifications

• Experience with Windows Server and domain services.
• Knowledge of Azure administration and cloud platforms.
• Strong security sensibilities and problem-solving skills.

Responsibilities

• Provide outstanding customer service and support to Project work, Service Improvement work and Break Fix activities.
• Work primarily in the Infrastructure area with enterprise server and storage technologies such as Nutanix and VMware, Rubrik, and physical server installation.
• Provide third line support to local teams and Service Desk.
• Support the Infrastructure Technical Lead and Senior Analysts in delivering the Infrastructure remit.

Skills

Nutanix

VMware

Rubrik

Windows Server

Linux administration

Azure administration

Cloud platforms

Security awareness

Job description

Job Reference

552429

Location

Hybrid

Employment type

Fixed Term Contract

Team

Technical Services

Closing date

20/09/2026

School / Directorate

Digital Technologies

Salary / Grade

Grade H (£39,984 - £44,977 p.a. pro rata)

Where to find us

Get directions

Work at the cutting edge of digital innovation

Doing things differently.

Position Title

Technical Services Analyst (Infrastructure)

Salary

£39,984 - £44,977 per annum

Contract

Full time, fixed term contract for 2 years

About The Role

Your primary responsibility is to provide outstanding customer service and to support the Technical Leads, other Analysts and Resource Manager as required to fulfil Project work, Service Improvement work and Break Fix activities.

You will be working primarily in the Infrastructure area of Technical Services. Your primary role will be working with a large number of enterprise server and storage technologies such as Hypervisors including Nutanix and VMware, the Rubrik backup platform and physical server installation. Experience of Windows server and domain services and Linux administration will be required. Good experience knowledge of Azure administration is necessary and ideally knowledge of other enterprise cloud platforms. Demonstrable skills in this area are essential.

A strong focus on security sensibilities is important. The role will require active positive ability to liaise with users from across the university and provide solutions as well as administer multiple diverse systems. Flexibility to travel between sites as required at short notice to resolve issues is also required for the role.

Supporting the Infrastructure Technical Lead and Senior Analysts within the team you will provide assistance in the delivery of the Infrastructure remit. The role will require proven skills in Windows server and cloud infrastructure management along with troubleshooting in this area. Additionally, you will be expected to provide third line support to local teams and Service Desk.

You will have a good eye for detail and problem-solving skills, strong work ethic, adaptability and a creative outlook and will be prepared to contribute to team discussions and solutions.

You will have good communication and interpersonal skills. You will be a self‑motivated individual, who is required to work on your own initiative and as part of the wider team, with the ability to plan, organise and prioritise work and being able to work to deadlines. A full driving licence is desirable.

About Us

Digital technologies (DT) is at the cutting edge of digital innovation, partnering with global organisations to focus on delivering an outstanding student and staff digital experience.

At NTU, digital will be our differentiator; it will provide opportunities to enhance the timeliness and quality of the delivery of teaching and learning, research, support for our students, and the delivery of services. Whether you're looking to start a career in IT or are already a specialist in digital technology and it’s uses, our DT team at NTU could be the perfect place for you.

For any informal queries about the role or the team, please contact Mark Pearson (Resource Manager) at [e-mail].

Proposed interview date

week commencing 28th September 2026

Join Us

• Hybrid working - we encourage and offer a mixture of office working and working from home. You're empowered to define how you work best for the benefits of your stakeholders but 60% of time is required on site.
• Flexibility - take ownership over how you get your work done. We're open to different working patterns and approaches.
• 28 - 30 days annual leave, plus statutory bank holidays and 5 university closure days pro rata.
• Salary Sacrifice Retirement Savings Plan with life assurance and income protection. Available to colleagues who choose to opt out of the contractual pension scheme. Minimum colleague contributions of 0% matched with minimum NTU contributions of 8%.
• Range of health and wellbeing services, including a Health Cash Plan, voluntary benefits, discounts, and savings for all colleagues.
• Access to a wealth of formal and informal professional development opportunities to develop your skills and advance your career.
• We are committed to advancing Equality, Diversity and Inclusion across all areas of our work. We actively promote a culture of respect and belonging and we welcome applications from people of all backgrounds. For more information please click here - Equality, Diversity and Inclusion | Nottingham Trent University
• And a whole lot more…Find out more about the range of benefits we offer.

Safe and Inclusive

At NTU, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our students and colleagues. By championing positive wellbeing, we promote an environment where all can thrive and reach their full potential. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team.

Please note that unfortunately, this role has been assessed as ineligible for sponsorship under the UK Visas & Immigration points-based immigration system however, we recommend that you assess your eligibility before applying for this position. For more information visit the Government Skilled Worker visa support page. However, applications are welcome from candidates who do not currently have the right to work in the UK, but who would be eligible to obtain a valid visa via another route. Please consult the Home Office website for further information.

Please note that this role is covered by the Rehabilitation of Offenders Act (1974) and successful applicants will be asked to declare any unspent criminal convictions.

Take a look around the company

https://www.ntu.ac.uk/