AV Service & Maintenance Engineer

Rafferty Resourcing; Greater London; Hybrid; GBP 38,000 - 54,000; Full time

Benefits offered by this job

London-based projects

Career progression opportunities

Flexible holiday allowance

Pension scheme

Job summary

Rafferty Resourcing is seeking an experienced AV Service & Maintenance Engineer to support client sites across the UK, with most London-based projects. The role involves fault finding, repair, preventative maintenance, and delivering excellent customer service while coordinating with internal teams.

You will travel to client sites, work hands-on, and report on-site activities. Strong communication and problem-solving skills are essential, along with familiarity with common AV platforms and

Qualifications

• Solid technical AV background and hands-on field experience.
• Proven commitment to excellent customer service.
• Desirable: AVIXA CTS, CTS‑I, or CTS‑D certification.

Responsibilities

• Troubleshoot, diagnose, and resolve AV system faults on-site.
• Perform preventative maintenance and equipment servicing.
• Produce clear and concise job reports post-site visits.
• Build strong client relationships to help ensure contract renewals.
• Support the AV Help Desk team as needed.
• Maintain adherence to customer SLAs and quality standards.
• Organise bench repairs or coordinate with manufacturers where required.

Skills

Field service AV

Troubleshooting

Communication

Customer service

Attention to detail

Travel ready

Tools

Crestron

AMX

Extron

QSC

Logitech

Poly

Biamp

ZeeVee

Shure

Utelogy

Barco

Fusion

RMS

Avedia Server

TMS

Job description

AV Service & MaintenanceEngineer - South

Are you a skilled AV professional with a passion for solving technical challenges and delivering outstanding customer service? We are looking for an experienced AV Service & MaintenanceEngineer to join a dynamic and supportive team providing cutting-edge audio-visual solutions to clients across the UK.

The Role

As an AV Service Engineer, you will play a vital role in ensuring the smooth operation of AV systems at client sites. You'll be responsible for fault finding, system repairs, preventative maintenance, and building strong relationships with clients. This is a hands‑on role, requiring regular travel and the ability to work independently under pressure while keeping communication channels open with both the client and internal teams. The Field Service Engineer will typically be based on client sites four days per week, with one day each week working remotely from home

Key Responsibilities

• Troubleshoot, diagnose, and resolve AV system faults on-site
• Perform preventative maintenance and equipment servicing
• Produce clear and concise job reports post-site visits
• Build strong client relationships to help ensure contract renewals
• Support the AV Help Desk team as needed
• Maintain adherence to customer SLAs and quality standards
• Organise bench repairs or coordinate with manufacturers where required

Skills & Experience

• Minimum of 2 years experience in a Field Service AV Engineering role
• Strong troubleshooting and fault resolution skills in AV systems
• Excellent communication and interpersonal skills
• Organised with strong attention to detail
• Familiarity with industry systems and tools including:

Crestron, AMX, Extron, QSC, Logitech, Poly, Biamp, ZeeVee, Shure
Remote management tools such as Utelogy, Barco, Fusion, RMS, Avedia Server, TMS

• Comfortable working under pressure and within SLA frameworks
• Proactive and customer‑focused mindset

Qualifications

Essential:

• Solid technical AV background
• Proven commitment to excellent customer service

Desirable:

• Broader technology experience
• AVIXA CTS, CTS‑I, or CTS‑D certification

Why You'll Love It Here

This isn't just another job its a place to grow, build friendships, and enjoy your work.

• Most projects are London‑based, but occasional European travel (with enhanced pay and allowances).
• Fantastic long‑term career progression many team members have grown their roles internally.
• Excellent work‑life balance.
• Flexible holiday allowance - option to buy and sell additional days.
• Enhanced rates for overseas work.
• Pension scheme and death‑in‑service cover (3x salary).
• Discounted gym membership.
• Regular team days out, social events, and incentives because they know how to have fun!

If you're ready to work with a supportive, friendly team on high‑profile AV projects, this could be exactly what you've been looking for.