IT Field Service Engineer

Hiring People; Chesterfield; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Annual Leave 20 days increasing to 25

Private Medical Insurance

Mileage Allowance

Uniform provided

Flexible Working

Job summary

Hiring People in United Kingdom is seeking an IT Field Service Engineer in Chesterfield to deliver practical support for ICT and AV equipment on client sites. You will perform preventative maintenance, installs, and remote 1st/2nd line support while maintaining service quality.

The role offers flexible working and a focus on customer service, with opportunities to liaise with suppliers, train staff, and implement secure solutions across networks and devices.

Qualifications

• Experience managing Windows Server environments and Office 365.
• Knowledge of network security technologies and endpoints.
• Hands-on experience with Hyper-V/VMware, AD, DNS/DHCP.
• Experience with device management tools (Intune, Google Workspace, Apple School Manager).
• Knowledge of routers/switches and iPad deployment.
• Ability to diagnose failures and perform repairs on-site.

Responsibilities

• Perform preventative maintenance and repairs on ICT & AV equipment at client sites.
• Install and monitor classroom equipment; maintain maintenance schedules and warranty logs.
• Ensure licensing checks are conducted per SLAs.
• Provide advice, support, and handover information to clients and pupils on-site.
• Liaise with third-party suppliers for complex client issues.
• Assist clients and staff with product demonstrations and training on hardware and software.
• Create backups on-site and manage security measures for internet browsing.
• Perform basic scheduled maintenance and fault finding on AV equipment; provide remote 1st/2nd line support.
• Manage server and network operations on-site and remotely; install cabling and decommission old equipment.

Skills

Windows Server 2012-2022

MS Office / O365

Network Security Technologies

Hyper-V

VMware

Active Directory

Group Policy Management

DNS Configuration

DHCP Configuration

Microsoft Intune

Google Workspace

Apple School Manager

Antivirus knowledge

Routers & Switches

iPad Deployment Solutions

Apple Network Configuration

On-site diagnostics

Tools

Remote/On-site support tooling

Job description

Are you passionate about delivering exceptional service to customers? We're seeking a skilled an IT Field Service Engineer to join our team in Chesterfield.

Benefits of Working with Us:

• Annual Leave: We offer 20 days annual leave per year increasing 1 day per year up to a maximum of 25.In addition to this we close the business down over the school Christmas holidays - the team have to hold 3 days of their allowance back but get 2 weeks off fully paid (this normally accounts for an additional 7 -8 days paid holiday)
• Private Medical Insurance (PMI): It includes mental health wellbeing cover & Gym membership discounts
• Mileage Allowance: Provided for business travel
• Uniform: Provided for employees
• Flexible Working: Championing a flexible working approach for all employees

Key Responsibilities:

• Collaborate with the service department team to conduct preventative maintenance visits and repairs on ICT & AV equipment at client sites
• Install and monitor classroom equipment, maintaining efficient maintenance schedules, warranty logs, and repair arrangements
• Ensure licensing checks are conducted in accordance with service level agreements
• Provide advice, support, and handover information to clients and, when necessary, pupils on-site
• Liaise with third-party suppliers and provide support for complex client issues
• Assist clients and staff with new product demonstrations and training on hardware and software
• Create backups on-site for clients and manage security measures and protection protocols for internet browsing
• Perform basic scheduled maintenance on audiovisual equipment and conduct fault finding with peripherals, offering remote 1st and 2nd line support
• Manage server and network operations both on-site and remotely, including installation of new cabling and decommissioning of redundant equipment and cabling

Skills and Experience:

• Proficiency in Windows servers 2012-2022 and strong MS Office skills with knowledge of O365
• Comfortable using all versions of Windows and experience with Network Security Technologies
• Familiarity with Hyper V / VM ware, Active Directory, Group Policy Management, DNS Configuration, and DHCP Configuration
• Additional practical experience with modern endpoint device management (Microsoft InTune, Google Workspace, Apple School Manager) and Antivirus knowledge is advantageous
• Knowledge of routers, switches, iPad Deployment Solutions, and Apple Network Configuration is desirable
• Ability to diagnose failures, take corrective action, and repair on-site

Attributes:

• Self-starter with the ability to drive projects to completion independently
• Excellent interpersonal skills with a strong focus on customer service
• Maintains professional standards of quality of work, personal presentation, and conduct
• Collaborative team player with a customer-focused mindset
• Flexible and adaptable to changing priorities and tasks

Join Us:

If you're ready to take your career to the next level and be part of a dynamic team committed to excellence, we want to hear from you!

Don't miss this opportunity to make a difference in the field of ICT & AV equipment services!