Av Service Engineer – London & South

Rafferty Resourcing; Greater London; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Company van or car allowance

Pension scheme

Death-in-service cover

Discounted gym membership

Flexible holiday allowance

Job summary

Rafferty Resourcing Ltd is seeking an AV Field Service Engineer to support clients across London and the South. You will diagnose faults, perform maintenance, and deliver professional, reliable service while building strong client relationships.

The role offers autonomy in the field within a supportive team, with opportunities to progress and learn from experienced AV professionals. A strong balance between work and life is emphasized throughout the role.

Qualifications

• At least two years' AV Field Service experience.
• Ability to diagnose faults and carry out repairs on-site.
• Familiarity with Crestron, AMX, Extron and related AV systems beneficial.
• Willingness to travel and service client sites in London and the South.

Responsibilities

• Troubleshooting, diagnosing and resolving AV system faults on-site
• Carrying out preventative maintenance and equipment servicing
• Producing clear and concise reports following site visits
• Building strong, long-term relationships with clients
• Supporting the AV Help Desk team when required
• Working within customer SLAs and maintaining high service standards
• Organising bench repairs and liaising with manufacturers when required

Skills

Fault finding

Troubleshooting

Client communication

Problem solving

Field engineering

Education

AVIXA CTS/CTS-D

Tools

Crestron

AMX

Extron

QSC

Logitech

Poly

Biamp

Shure

Job description

AV Field Service Engineer – South

If you're an experienced AV Engineer who enjoys fault-finding, problem-solving and being the person clients can rely on, this could be a brilliant next step. We're looking for an AV Field Service Engineer to join a highly experienced and knowledgeable technical team, supporting a varied portfolio of clients across London and the South.

This is an opportunity to join a business where you can genuinely develop your career, learn from people who really know their stuff and build on your technical expertise while maintaining a good work-life balance.

The Role

As an AV Field Service Engineer, you'll take responsibility for keeping client AV systems performing at their best. You'll be trusted to diagnose and resolve faults, carry out preventative maintenance and repairs, and provide clients with a knowledgeable, professional and reassuring service.

You'll have the autonomy to manage your workload in the field, but you certainly won't be on your own. You'll be joining a solid, supportive technical team with a huge amount of AV knowledge and experience to draw upon.

• Troubleshooting, diagnosing and resolving AV system faults on-site
• Carrying out preventative maintenance and equipment servicing
• Producing clear and concise reports following site visits
• Building strong, long-term relationships with clients
• Supporting the AV Help Desk team when required
• Working within customer SLAs and maintaining high service standards
• Organising bench repairs and liaising with manufacturers when required

The Person

Ideally, you'll have at least two years' experience within an AV Field Service Engineering role and be confident fault-finding across a range of professional AV systems. More importantly, you'll be someone who enjoys solving problems, communicates well with clients and takes pride in getting things working properly.

Experience with some of the following would be beneficial:

Crestron, AMX, Extron, QSC, Logitech, Poly, Biamp, ZeeVee and Shure

You may also have experience with remote management platforms such as:

Utelogy, Barco, Fusion, RMS, Avedia Server and TMS

AVIXA CTS, CTS-I or CTS-D certification would be advantageous, although broader technical experience and a strong AV background are equally valued.

Career Development

One of the biggest attractions of this opportunity is the potential to develop and progress.

You'll be surrounded by experienced AV professionals who are happy to share their knowledge, giving you the opportunity to strengthen your technical skills, gain exposure to different systems and technologies and continue building your career within the business.

There is a genuine track record of people developing their roles and progressing internally, making this a great opportunity for someone looking for a long-term career move rather than simply their next job.

Additional Information

Alongside the career development opportunities, there's a strong benefits package and a real focus on creating a sustainable work-life balance.

• Company van or car allowance
• All business travel and expenses covered as part of the role
• Electric car scheme
• Excellent work-life balance
• Flexible holiday allowance, including the option to buy and sell additional days
• Pension scheme
• Death-in-service cover
• Discounted gym membership
• Regular team days, social events and incentives
• Genuine opportunities for training, development and internal progression

Interested?

This is a great opportunity for an experienced engineer who wants stability, progression and a supportive environment where good people stick around.