Service Desk & Receptionist – Front-of-House Support

Babcock Mission Critical Services España SA.; Gillingham; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Pension & life assurance

Digital GP & health check

Shopping portal

Payment of Professional Fees

Reservists leave

Holiday trading

Be Kind Day

Job summary

Babcock is seeking a Service Support Desk Operator and Receptionist for the Royal School of Military Engineering (RSME) in Chatham, Kent. You will be the first point of contact, delivering excellent customer service while supporting site operations on a full-time, on-site basis.

You will handle service requests, visitor management and access procedures, while collaborating with hosts and stakeholders to maintain a safe, professional environment. Security clearance is required.

Qualifications

• Demonstrable customer service experience in a busy environment.
• Excellent interpersonal and communication skills.
• Ability to prioritise workloads and meet deadlines.

Responsibilities

• Manage service requests, bookings, enquiries, complaints and fault reports through the Service Support Desk.
• Respond to telephone, email and walk-in enquiries; accurately raise and update cases.
• Record asset availability and maintain service information in line with contractual requirements.
• Welcome visitors, complete security and access procedures, and issue visitor and vehicle passes.
• Coordinate with site hosts and stakeholders to ensure visitors are directed or escorted.

Skills

Customer service

Interpersonal skills

Communication

Prioritisation

Education

GCSE English & Maths

Job description

Babcock is seeking a Service Support Desk Operator and Receptionist for the Royal School of Military Engineering (RSME) in Chatham, Kent. You will be the first point of contact, delivering excellent customer service while supporting site operations on a full-time, on-site basis.

You will handle service requests, visitor management and access procedures, while collaborating with hosts and stakeholders to maintain a safe, professional environment. Security clearance is required.