Service Support Desk Operator and Receptionist

Babcock International; Chatham; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Holiday allowance

Pension with life assurance

Digital GP & health check

Employee shopping portal

Payment of Professional Fees

Reservists leave (10 days)

Job summary

Babcock International is seeking a Service Support Desk Operator and Receptionist for The Royal School of Military Engineering (RSME) in Chatham, Kent. The role combines service desk support with front-of-house duties on-site, 37.5 hours per week, and requires SC security clearance.

You will handle service requests, bookings and enquiries, welcome visitors, and work with stakeholders to ensure smooth operations in a defence training environment.

Qualifications

• Educated to GCSE level with English and Maths.
• Customer service experience in a busy environment is required.
• Desirable additional customer service or business support qualifications.

Responsibilities

• Manage service requests, bookings, enquiries, complaints and fault reports.
• Respond to phone, email and walk-in enquiries and raise cases.
• Record asset availability and maintain service information.
• Welcome visitors and complete security and access procedures.
• Coordinate with site hosts and stakeholders for visitor directions.

Skills

Customer service

Administration

Microsoft Office

Communication

Time management

Teamwork

Education

GCSE English and Maths

Job description

As a Service Support Desk Operator and Receptionist, you'll play a key role in delivering outstanding customer service while supporting the day-to-day operation of a busy defence training environment. Acting as the first point of contact for staff, visitors, customers and stakeholders, you'll combine service desk support with front-of-house responsibilities to ensure requests, enquiries and site access arrangements are handled efficiently and professionally. Day-to-day, you'll have an exciting opportunity to develop your customer service, administration and stakeholder management skills within a business that supports critical defence capability. You'll work within a collaborative team, gain exposure to a wide range of operational activities, and contribute directly to creating a safe, professional and welcoming environment.

• Managing service requests, bookings, enquiries, complaints and fault reports through the Service Support Desk.
• Responding to telephone, email and walk-in customer enquiries and accurately raising and updating cases.
• Recording asset availability and maintaining service information in line with contractual requirements.
• Welcoming visitors, completing security and access procedures, and issuing visitor and vehicle passes.
• Coordinating with site hosts and stakeholders to ensure visitors are appropriately directed or escorted.

This role is full time, 37.5 hours per week and is based on site at (RSME) in Chatham, Kent.

• Demonstrable customer service experience within a busy environment.
• Strong computer literacy, including experience using Microsoft Office applications.
• Excellent interpersonal and communication skills.
• Experience handling challenging customer enquiries professionally and confidently.
• Ability to prioritise workloads, meet deadlines and work effectively both independently and as part of a team.

Qualifications for the Service Support Desk Operator and Receptionist

• Educated to GCSE level (or equivalent), including English and Mathematics
• Additional customer service, administration or business support qualifications would be advantageous - Desirable

Security Clearance

The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.

At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as a Service Support Desk Operator and Receptionist at The Royal School of Military Engineering (RSME) in Chatham, Kent.

We're Babcock - a global FTSE 100 organisation with over 29,000 people working together to make a difference. Here, you'll be part of something bigger. From initial design to final decommissioning, your work will contribute to products and services that are essential to national security and public infrastructure. Together, we're building a future that lasts - not just through the impact we make, but through meaningful careers that respect your work-life balance.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).

What we offer

• Generous holiday allowance
• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually.
• 'Be Kind Day' enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity