Front Desk & Service Desk Operator – On-Site

Babcock International Group; Chatham; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Generous holiday allowance

Matched pension scheme

Aviva DigiCare+

Employee shopping portal

Reservists leave

Holiday Trading

Be Kind Day

Job summary

Babcock International Group in Chatham, Kent is seeking a Service Support Desk Operator and Receptionist to join our on-site team at the Royal School of Military Engineering. You will be the first point of contact, handling desk tickets, visitor access, and front-of-house duties in a busy defence training environment.

We value customer service, strong communication and collaboration. This full-time role operates 37.5 hours weekly with opportunities to contribute to a secure, welcoming workplace

Qualifications

• Customer service experience in a busy environment.
• Strong computer literacy including Microsoft Office applications.
• Excellent interpersonal and communication skills.
• Ability to prioritise workloads and meet deadlines.

Responsibilities

• Managing service requests, bookings, enquiries, complaints and fault reports through the Service Support Desk.
• Responding to telephone, email and walk-in customer enquiries and accurately raising and updating cases.
• Recording asset availability and maintaining service information in line with contractual requirements.
• Welcoming visitors, completing security and access procedures, and issuing visitor and vehicle passes.
• Coordinating with site hosts and stakeholders to ensure visitors are appropriately directed or escorted.

Skills

Customer service

Microsoft Office

Communication

Teamwork

Education

GCSE English and Maths

Job description

Babcock International Group in Chatham, Kent is seeking a Service Support Desk Operator and Receptionist to join our on-site team at the Royal School of Military Engineering. You will be the first point of contact, handling desk tickets, visitor access, and front-of-house duties in a busy defence training environment.

We value customer service, strong communication and collaboration. This full-time role operates 37.5 hours weekly with opportunities to contribute to a secure, welcoming workplace