Service Support Desk Operator and Receptionist

Babcock Mission Critical Services España SA.; Gillingham; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Pension & life assurance

Digital GP & health check

Shopping portal

Payment of Professional Fees

Reservists leave

Holiday trading

Be Kind Day

Job summary

Babcock is seeking a Service Support Desk Operator and Receptionist for the Royal School of Military Engineering (RSME) in Chatham, Kent. You will be the first point of contact, delivering excellent customer service while supporting site operations on a full-time, on-site basis.

You will handle service requests, visitor management and access procedures, while collaborating with hosts and stakeholders to maintain a safe, professional environment. Security clearance is required.

Qualifications

• Demonstrable customer service experience in a busy environment.
• Excellent interpersonal and communication skills.
• Ability to prioritise workloads and meet deadlines.

Responsibilities

• Manage service requests, bookings, enquiries, complaints and fault reports through the Service Support Desk.
• Respond to telephone, email and walk-in enquiries; accurately raise and update cases.
• Record asset availability and maintain service information in line with contractual requirements.
• Welcome visitors, complete security and access procedures, and issue visitor and vehicle passes.
• Coordinate with site hosts and stakeholders to ensure visitors are directed or escorted.

Skills

Customer service

Interpersonal skills

Communication

Prioritisation

Education

GCSE English & Maths

Job description

Service Support Desk Operator and Receptionist

Location: Medway, GB, ME4 4UG

Onsite or Hybrid: OnSite

Job Title: Service Support Desk Operator and Receptionist

Location: Chatham, Kent

Role Type: Full time / Permanent

Role ID: SF76151

Be the first point of contact that keeps a vital operation running smoothly

At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Service Support Desk Operator and Receptionist at The Royal School of Military Engineering (RSME) in Chatham, Kent.

The role

As a Service Support Desk Operator and Receptionist, you’ll play a key role in delivering outstanding customer service while supporting the day-to-day operation of a busy defence training environment. Acting as the first point of contact for staff, visitors, customers and stakeholders, you'll combine service desk support with front-of-house responsibilities to ensure requests, enquiries and site access arrangements are handled efficiently and professionally.

Day-to-day, you’ll have an exciting opportunity to develop your customer service, administration and stakeholder management skills within a business that supports critical defence capability. You'll work within a collaborative team, gain exposure to a wide range of operational activities, and contribute directly to creating a safe, professional and welcoming environment.

• Managing service requests, bookings, enquiries, complaints and fault reports through the Service Support Desk.
• Responding to telephone, email and walk-in customer enquiries and accurately raising and updating cases.
• Recording asset availability and maintaining service information in line with contractual requirements.
• Welcoming visitors, completing security and access procedures, and issuing visitor and vehicle passes.
• Coordinating with site hosts and stakeholders to ensure visitors are appropriately directed or escorted.

This role is full time, 37.5 hours per week and is based on site at (RSME) in Chatham, Kent.

Essential experience of the Service Support Desk Operator and Receptionist

• Demonstrable customer service experience within a busy environment.
• Excellent interpersonal and communication skills.
• Experience handling challenging customer enquiries professionally and confidently.
• Ability to prioritise workloads, meet deadlines and work effectively both independently and as part of a team.

Qualifications for the Service Support Desk Operator and Receptionist

• Educated to GCSE level (or equivalent), including English and Mathematics
• Additional customer service, administration or business support qualifications would be advantageous - Desirable

Security Clearance

The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk) .

What we offer

• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually.
• 'Be Kind Day' enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity

Babcock

We're Babcock - a global FTSE 100 organisation with over 29,000 people working together to make a difference.

Here, you'll be part of something bigger. From initial design to final decommissioning, your work will contribute to products and services that are essential to national security and public infrastructure. Together, we’re building a future that lasts — not just through the impact we make, but through meaningful careers that respect your work-life balance.

We call that lifetime engineering.

Join us and see how far we can go, together.

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email [e-mail] with the subject header 'Reasonable adjustments requirement'. We're committed to building an inclusive culture where everyone's free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.

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