Front Desk & Service Support Operator - Defence Site

Babcock International; Gillingham; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Holiday allowance

Pension with life assurance

Digital GP

Shopping portal

Professional Fees paid

10-days Reservists leave

Holiday Trading

Be Kind Day

Job summary

Babcock is seeking a Service Support Desk Operator and Receptionist for on-site duties at the Royal School of Military Engineering (RSME) in Chatham, Kent. You will be the first point of contact for staff, visitors and stakeholders, handling service requests, bookings and security procedures with professionalism.

You\'ll use Microsoft Office daily, deliver excellent customer service, and support day-to-day operations in a busy defence training environment while coordinating with hosts to ensure

Qualifications

• Demonstrable customer service experience in a busy environment.
• Strong interpersonal and communication skills.
• Ability to prioritise workloads and meet deadlines.
• Experience handling enquiries and providing professional responses.

Responsibilities

• Manage service requests, bookings, enquiries, complaints and fault reports through the Service Support Desk.
• Respond to telephone, email and walk-in enquiries and raise/update cases.
• Record asset availability and maintain service information per contractual requirements.
• Welcome visitors, complete security and access procedures, and issue passes.
• Coordinate with site hosts and stakeholders to direct/escort visitors.

Skills

Customer service

Interpersonal communication

Time management

Problem solving

Education

GCSE English & Maths

Tools

Microsoft Office

Job description

Babcock is seeking a Service Support Desk Operator and Receptionist for on-site duties at the Royal School of Military Engineering (RSME) in Chatham, Kent. You will be the first point of contact for staff, visitors and stakeholders, handling service requests, bookings and security procedures with professionalism.

You\'ll use Microsoft Office daily, deliver excellent customer service, and support day-to-day operations in a busy defence training environment while coordinating with hosts to ensure