Service Desk Pro: First-Line Support (Part-Time)

Hull City Council; Hull and East Yorkshire; On-site; GBP 26,000 - 32,000; Part time

Benefits offered by this job

LGPS Pension

23 days annual leave plus holidays

Career development opportunities

Job summary

Hull City Council is seeking a Part Time Service Desk Operative to deliver first-line ICT, HR, Finance and procurement support. The role emphasises customer-focused service, knowledge base maintenance, and escalation where needed.

The post is fixed-term for 12 months and offers a structured support environment. The successful candidate will act as a frontline contact, contribute to self-service improvements and ensure high levels of user satisfaction, while aligning with corporate policies and

Qualifications

• Experience in service desk environments.
• Proven customer-focused support.
• Clear and effective communication with staff.

Responsibilities

• Provide first point of contact for employees and managers.
• Promote knowledge base and self-service options.
• Resolve routine requests at first point of contact with a professional approach.
• Maintain incident ownership and progress through resolution.

Skills

Service desk

Customer focus

Communication

Job description

Hull City Council is seeking a Part Time Service Desk Operative to deliver first-line ICT, HR, Finance and procurement support. The role emphasises customer-focused service, knowledge base maintenance, and escalation where needed.

The post is fixed-term for 12 months and offers a structured support environment. The successful candidate will act as a frontline contact, contribute to self-service improvements and ensure high levels of user satisfaction, while aligning with corporate policies and