Service Desk Engineer

JNC Recruitment Limited; Hull and East Yorkshire; On-site; GBP 25,000 - 38,000; Full time

Job summary

JNC Recruitment Limited is working with a professional services organisation in Hull to recruit a Service Desk Engineer on a permanent basis. You will be the first point of contact for IT issues, owning tickets from report to resolution and delivering strong customer service.

Responsibilities include supporting Windows 11, Windows Server 2019, Office 365 and Azure in a Microsoft environment, troubleshooting hardware, and documenting processes. Some travel to other offices is required.

Qualifications

• 2+ years’ experience in a similar Service Desk role.
• Excellent problem-solving and troubleshooting skills.
• Extensive experience in Microsoft environments: Windows Server 2019, Windows 11, Active Directory, Azure, Office 365, VMware, Exchange 365.
• Networking experience including Wi‑Fi and VPNs.
• Comfortable troubleshooting hardware issues with laptops, desktops and printers.
• Excellent written and verbal communication skills.

Responsibilities

• Providing high-quality first line support to users via telephone, email and walk-ups.
• Managing hardware and software issues in a Microsoft environment (Windows 11, Server 2019, Office 365, Azure).
• Ensuring speedy resolutions and high user satisfaction rates.
• Managing user tickets from first contact to resolution with clear communication.
• Carrying out desktop and server support where required.
• Using Active Directory to set up new user accounts.
• Overseeing IT assets and equipment moves.
• Ensuring complete documentation of processes and procedures.
• Occasional travel to other offices; full driving licence preferred.

Skills

2+ years Service Desk experience

Excellent problem-solving

Active Directory

Azure

Office 365

VMware

Exchange 365

Windows 11

Windows Server 2019

Networking (Wi‑Fi & VPNs)

Customer service / communication

Job description

We are currently working with a professional services organisation in Hull that is actively recruiting for a Service Desk Engineer to join them on a permanent basis.

The role will act as first point of contact for all IT support issues, with a focus on first time resolution and providing strong customer service. We are looking for somebody able to maintain ownership of issues and communicate effectively with users.

Responsibilities:

• Providing high-quality first line support to users via telephone, email and walk-ups
• Managing hardware and software issues in a Microsoft environment, working with Windows 11, Windows Server 2019, Office 365 and Azure
• Ensuring speedy resolutions and high user satisfaction rates
• Managing user tickets from first contact to resolution, ensuring excellent communications throughout
• Carrying out desktop and server support where required
• Using Active Directory to set up new user accounts
• Overseeing IT assets and equipment moves
• Ensuring complete documentation of processes and procedures

Key Skills:

• 2+ years’ experience in a similar Service Desk role
• Excellent problem-solving and troubleshooting skills
• Extensive experience in Microsoft environments, working with Windows Server 2019, Windows 11, Active Directory, Azure, Office 365, VMware and Exchange 365
• Networking experience including Wi-Fi and VPNs
• Comfortable troubleshooting hardware issues with laptops, desktops and printers
• Excellent communication skills, both written and verbal

Please note that this role will require some travel to other offices, a full driving licence and own transport is preferable.

In line with the Conduct Regulations 2003, when advertising permanent vacancies JNC Recruitment are acting as an Employment Agency, and when advertising temporary/contract vacancies JNC Recruitment are acting as an Employment Business