Service Desk Operator

2gether Support Solutions; Canterbury; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Generous annual leave

Company Pension

Blink app

Canteen discounts

Blue light card access

Job summary

2gether Support Solutions is recruiting for a Helpdesk and Switchboard Operator to support Kent and Canterbury Hospital. The role covers 24/7 rota shifts, with 37.5 hours weekly in a permanent capacity.

The successful candidate will handle enquiries via multiple channels, use IT systems effectively, and remain calm under pressure during major incidents and emergency calls. Experience in call handling and IT will be advantageous.

Qualifications

• Previous call handling experience is preferred.
• Good IT skills are advantageous.
• Willingness to work on a 24/7 rota.

Responsibilities

• Respond to enquiries through various channels and deliver exceptional support to patients, staff and external callers.
• Manage IT systems to ensure timely delivery of service requirements.
• Able to perform under pressure by responding to Major incidents, Emergency calls, Fire Alarms etc
• Proactively monitor systems that manage work flow and route to appropriate teams.

Skills

Call handling experience

IT skills

Helpdesk familiarity

Tools

Helpdesk software

Job description

The following content displays a map of the jobs location - Kent and Canterbury Hospital, Ethelbert Road, Canterbury

Job Reference 2gethersupportsolutions/TP/654/798

Number of Positions:

1

Contract Type:

Permanent

Working pattern:

Hours to be worked on a rota basis covering 24/7 period

£28,227 per annum

Weekly Hours:

37.5

Location:

Kent and Canterbury Hospital, Ethelbert Road, Canterbury

Closing Date:

17/09/2026

Job Category:

Service Desk

Site:

Kent and Canterbury Hospital

Business Unit:

Facilities

Job Introduction

2gether Support Solutions is a Facilities and Estates services company providing support to healthcare professionals caring for over 2000 patients daily across multiple East Kent hospital sites. 2gether provides vital services including maintenance, cleaning, catering, procurement, logistics and much more.

Helpdesk and Switchboard Operators are outgoing, customer focussed people that provide a critical service to all callers to 2Gether and the Trust (EKHUFT). They are part of a central point of contact that provides an efficient, tailored and courteous first line support service to patients, members of the public and staff.

Previous call handling experience and good IT skills would be an advantage.

This is a full time role, 37.5 hours per week. Due to service requirements operating a 24/7 rota, some degree of flexibility is required.

The role

• Respond to enquiries through various channels and deliver exceptional support to patients, staff and external callers
• Strong affinity with IT systems and ability to manage systems to ensure timely delivery of service requirements
• Able to perform under pressure by responding to Major incidents, Emergency calls, Fire Alarms etc
• Proactively monitor systems that manage work flow to different teams within 2gether and match with the right team or operative when required.

Why work with us?

• Generous annual leave allowance plus the opportunity to buy or sell leave
• Company Pension
• Blink- Staff communications app
• Discounted food in canteen
• Access to the blue light card

We offer discounts and savings that make a difference to you including:

• Discounted travel, accommodation, airport parking, holidays, skiing and travel extras
• Subsidised bus pass
• Health and beauty, gifts, toys, fashion and entertainment
• Training and development opportunities including BICS and functional skills training

Social values are at the core of 2gether Support Solutions. We welcome applications from all backgrounds to encourage a diverse and inclusive workforce.