24/7 Service Desk Operator — Healthcare Support

2gether Support Solutions; Canterbury; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Generous annual leave

Company Pension

Blink app

Canteen discounts

Blue light card access

Job summary

2gether Support Solutions is recruiting for a Helpdesk and Switchboard Operator to support Kent and Canterbury Hospital. The role covers 24/7 rota shifts, with 37.5 hours weekly in a permanent capacity.

The successful candidate will handle enquiries via multiple channels, use IT systems effectively, and remain calm under pressure during major incidents and emergency calls. Experience in call handling and IT will be advantageous.

Qualifications

• Previous call handling experience is preferred.
• Good IT skills are advantageous.
• Willingness to work on a 24/7 rota.

Responsibilities

• Respond to enquiries through various channels and deliver exceptional support to patients, staff and external callers.
• Manage IT systems to ensure timely delivery of service requirements.
• Able to perform under pressure by responding to Major incidents, Emergency calls, Fire Alarms etc
• Proactively monitor systems that manage work flow and route to appropriate teams.

Skills

Call handling experience

IT skills

Helpdesk familiarity

Tools

Helpdesk software

Job description

2gether Support Solutions is recruiting for a Helpdesk and Switchboard Operator to support Kent and Canterbury Hospital. The role covers 24/7 rota shifts, with 37.5 hours weekly in a permanent capacity.

The successful candidate will handle enquiries via multiple channels, use IT systems effectively, and remain calm under pressure during major incidents and emergency calls. Experience in call handling and IT will be advantageous.