Service Desk Manager – Contract, Multi‑Site IT Leader

Hunter Selection; England; On-site; GBP 60,000 - 80,000; Part time

Job summary

A recruitment consultancy is seeking a hands-on Service Desk Manager to lead a small IT support function in Cheltenham. You will manage daily operations and incident management, ensuring service quality and continuous improvement. The ideal candidate has a strong track record in IT support, hands-on skills with Windows 10/11 and Microsoft 365, and experience with ITSM platforms. This contract position offers a day rate of up to £350 for a duration of up to 3 months.

Qualifications

• Proven track record managing IT support teams across multiple sites.
• Strong hands-on experience with Windows 10/11 and Microsoft 365.
• Familiarity with endpoint management and virtual desktop/app delivery.

Responsibilities

• Lead the service desk team and manage day-to-day operations.
• Drive incident/request workflows and service metrics.
• Produce clear procedural documentation and maintain knowledge.

Skills

Managing IT support teams

Windows 10/11

Microsoft 365

ITSM platforms (ServiceNow, Jira, etc.)

Active Directory/Azure AD

Excellent communication

Tools

ServiceNow

Jira

Zendesk

Ivanti

Job description

A recruitment consultancy is seeking a hands-on Service Desk Manager to lead a small IT support function in Cheltenham. You will manage daily operations and incident management, ensuring service quality and continuous improvement. The ideal candidate has a strong track record in IT support, hands-on skills with Windows 10/11 and Microsoft 365, and experience with ITSM platforms. This contract position offers a day rate of up to £350 for a duration of up to 3 months.