Service Desk Engineer

Erin Associates Ltd; Hull and East Yorkshire; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Life Insurance

Health and wellbeing programme

Health cash plans

Job summary

Erin Associates Ltd in Kingston upon Hull is seeking an experienced Service Desk Engineer to provide hands-on IT support for a user base of over 500, helping resolve network, software, system and hardware issues.

You will join an established IT team as the first point of contact for all IT matters, delivering high-quality service, troubleshooting, and contributing to process improvements in a fast-changing environment.

Qualifications

• At least 2 years of relevant IT Support Experience.
• Proven experience working with SLAs.
• Excellent communication and problem-solving skills.
• Microsoft 365
• Experience with Networks - VPNs, DNS, Wi-Fi etc
• Ticketing Systems
• Entra ID / Active Directory
• Competent with supporting various hardware

Responsibilities

• Provide hands-on technical support for a user base of more than 500.
• Join an established IT team as the first point of contact for all things IT.
• Contribute to the smooth running of networks, systems and hardware and drive process improvements.

Skills

IT Support Experience

SLA experience

Communication skills

Problem solving

Microsoft 365

Networks (VPN, DNS, Wi-Fi)

Ticketing Systems

Entra ID / Active Directory

Hardware support

Tools

Microsoft 365

Active Directory

VPN

DNS

Wi-Fi

Job description

Service Desk Engineer - Hull

£27,000 - £30,000 + Excellent benefits

A well-established and growing professional services business are seeking an experienced Service Desk Engineer to provide hands-on technical support for a user base of more than 500. You will have a track record of providing IT support for network, software, system and hardware issues, escalating where required.

You will be joining an established IT team, acting as the first point of contact for all things IT and contributing to the smooth running of a networks, systems and hardware. You will have strong troubleshooting, problem-solving and customer service skills as well as the ability to adapt to evolving technologies and contribute to process improvements. This role will be primarily based in central Hull.

Package

• Up to £30,000 basic DOE
• Progression and career development opportunities
• Life Insurance, generous holiday entitlement, Health and wellbeing programme, health cash plans + dozens more.
• Potential Bonus

Experience Required

• At least 2 years of relevant IT Support Experience
• Proven experience working with SLAs
• Excellent communication and problem-solving skills
• Microsoft 365
• Experience with Networks - VPNs, DNS, Wi-Fi etc
• Ticketing Systems
• Entra ID / Active Directory
• Competent with supporting various hardware

The company have an excellent reputation within their sector and have shown consistent growth year-on-year. They promote a healthy work-life balance have an excellent benefits package.

Erin Associates welcomes applications from people of all ethnicities, genders, sexual orientations, and disabilities. Please inform us if you require any reasonable adjustments at any stage of the application process.

Key words; IT Service Desk Engineer, IT Specialist, Support Analyst - Commutable from Hull, Leeds, York, Grimsby, Scunthorpe, Doncaster, Wakefield, Harrogate, Selby, Scarborough, Malton

Location

Kingston upon Hull, United Kingdom

Employment

Permanent

Salary

£27000 - £30000 Excellent benefits