Service Desk Analyst

Sellick Partnership; Greencroft; On-site; GBP 25,000 - 33,000; Full time

Job summary

Sellick Partnership in Stanley is seeking a proactive IT Service Desk Analyst to provide first and second-line technical support, resolve incidents, and help deliver reliable IT services across the organisation.

You will support desktop, hardware, software and users, troubleshoot issues, manage IT assets, and contribute to service improvements while maintaining accurate records and delivering excellent customer service.

Qualifications

• Experience in an IT support or service desk role.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Knowledge of IT service management principles (ITIL desirable).
• A team player with a proactive and continuous improvement mindset.

Responsibilities

• Provide desktop, hardware, software and user support.
• Troubleshoot and resolve technical issues, escalating where necessary.
• Manage IT assets and device deployments.
• Support service improvements, projects and technology rollouts.
• Maintain accurate service records and documentation.
• Work collaboratively to deliver excellent customer service.

Skills

IT support

Service desk

Troubleshooting

Customer service

ITIL knowledge

Job description

IT Service Desk Analyst

Permanent

Stanley

£29,000

Overview

We're looking for a proactive IT Service Desk Analyst to provide first and second-line technical support, resolve incidents, and help deliver reliable, high-quality IT services across the organisation.

Key Responsibilities

• Provide desktop, hardware, software and user support.
• Troubleshoot and resolve technical issues, escalating where necessary.
• Manage IT assets and device deployments.
• Support service improvements, projects and technology rollouts.
• Maintain accurate service records and documentation.
• Work collaboratively to deliver excellent customer service.

What We're Looking For

• Experience in an IT support or service desk role.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Knowledge of IT service management principles (ITIL desirable).
• A team player with a proactive and continuous improvement mindset.

Ideal for someone who enjoys solving technical problems, supporting users, and contributing to a modern, customer-focused IT function.

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.