Service Desk Engineer

Erin Associates; Hull and East Yorkshire; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Life Insurance

Generous holiday entitlement

Health and wellbeing programme

Health cash plans

Potential Bonus

Career development opportunities

Job summary

Erin Associates in Hull is seeking a Service Desk Engineer to provide hands-on IT support for 500+ users, handling network, software, system and hardware issues with strong troubleshooting and customer service.

You’ll join an established IT team as the first point of contact for all things IT, based in central Hull, focusing on SLA-driven support, career progression, and a generous benefits package.

Qualifications

• At least 2 years of relevant IT support experience.
• Experience working with SLAs and customer-focused service.
• Excellent communication and problem-solving skills.
• Experience with Microsoft 365 and AD services.
• Experience supporting networks, VPNs and wireless.
• Familiar with ticketing systems and hardware support.

Responsibilities

• Provide hands-on technical support for a user base of 500+ users.
• Act as the first point of contact for IT issues and requests.
• Contribute to the smooth operation of networks, systems and hardware.

Skills

IT support

SLA experience

Communication skills

Troubleshooting

Microsoft 365

Networks (VPNs, DNS, Wi‑Fi)

Ticketing systems

Entra ID / Active Directory

Hardware support

Tools

Microsoft 365

Active Directory

VPNs

DNS

WiFi

Job description

Service Desk Engineer – Hull

£27,000 - £30,000 + Excellent benefits

A well‑established and growing professional services business are seeking an experienced Service Desk Engineer to provide hands‑on technical support for a user base of more than 500. You will have a track record of providing IT support for network, software, system and hardware issues, escalating where required.

You will be joining an established IT team, acting as the first point of contact for all things IT and contributing to the smooth running of a networks, systems and hardware. You will have strong troubleshooting, problem‑solving and customer service skills as well as the ability to adapt to evolving technologies and contribute to process improvements. This role will be primarily based in central Hull.

Package

• Up to £30,000 basic DOE
• Progression and career development opportunities
• Life Insurance, generous holiday entitlement, Health and wellbeing programme, health cash plans + dozens more.
• Potential Bonus

Experience required

• At least 2 years of relevant IT Support Experience
• Proven experience working with SLAs
• Excellent communication and problem‑solving skills
• Microsoft 365
• Experience with Networks – VPNs, DNS, Wi‑Fi etc
• Ticketing Systems
• Entra ID / Active Directory
• Competent with supporting various hardware

The company have an excellent reputation within their sector and have shown consistent growth year-on-year. They promote a healthy work‑life balance have an excellent benefits package.

Erin Associates welcomes applications from people of all ethnicities, genders, sexual orientations, and disabilities. Please inform us if you require any reasonable adjustments at any stage of the application process.

Key words

IT Service Desk Engineer, IT Specialist, Support Analyst - Commutable from Hull, Leeds, York, Grimsby, Doncaster, Wakefield, Harrogate, Selby, Scarborough, Malton