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IT Mob Limited; Hull and East Yorkshire; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Full Benefits Package

Job summary

IT Mob Limited in Hull is seeking an IT Support Analyst to join our fully office-based team. You will start in a fast-paced, customer-facing role supporting a diverse set of clients with Windows O/S, Windows Server, hardware, networking, and cybersecurity challenges.

As you grow, you will handle more complex incidents across Windows 10/11, Server 2016/2019/2025, Active Directory and Microsoft 365, while learning new technologies in dedicated learning time each week.

Qualifications

• Customer-facing IT support experience is preferred.
• Experience with Windows O/S and Windows Server.
• Exposure to networking and cybersecurity helpful.
• No requirement to possess all listed skills.

Responsibilities

• Provide first-line IT support for a wide range of client issues.
• Handle Windows 10/11, Windows Server versions, hardware, and network concerns.
• Learn and apply cybersecurity practices as part of daily duties.

Skills

Communication

Can-do attitude

Passion for technology

Willingness to learn

Tools

Windows 7-11

Windows Server 2016/2019/2025

Microsoft 365

Active Directory

Networking (LAN/WAN/VPN/TCP/IP)

Cybersecurity

Firewalls

Job description

Skills: Firstline/Secondline Support, Windows 7-11, Windows Server up to 2025, Microsoft 365, Active Directory, Networking (LANs/WANs/Hubs/Routers), Cybersecurity

Location: Hull (fully office based Mon-Fri)

Salary: £26,000 - £32,000 + Full Benefits Package

Details

Well established Managed Service Provider are immediately seeking an IT Support Analyst to join their expanding team. Their clients range from both public sector and private sector clients, with a very wide range of issues from Windows O/S, Windows Server, hardware, and networking/cybersecurity etc.

All successful candidates, regardless of skillset and experience level, start as a firstline support analyst in order to become accustomed to the wide range of issues dealt with, as well as the stringent process/methodology of dealing with client calls.

Technically, candidates must ideally possess good skills in Windows 10/11, Windows Server 2016/2019/2025, Microsoft 365, Active Directory, as well as exposure to networking (LANs / WANs / VPNs / TCP/IP / Firewalls,etc), cybersecurity skills etc.

There is no expectation that you possess all these skills, but a good complement of them would be appreciated.

The skills that you do not possess can be an opportunity to learn these new technologies in the two hours per week that are given to personal learning.

Candidates from a MSP background, or Education School/Academy multi-site operational environment (who would be accustomed to a wide variety of technical problems, both software and hardware related) would be highly preferable. However, candidates from an internal support role would also be considered.

Strong communication skills, a can-do attitude, and a passion for technology, and yearning to learn new technologies are a pre-requisite for this role.

This role is commutable from Hull, Beverley, Hessle, Barton-upon-Humber, Brough, North Ferriby, Howden, Goole, Market Weighton, York.

Potential candidates must be fully eligible to work in the UK without the need for visa sponsorship(either now or in the future).