Service Desk Engineer

OCC Group; Birmingham; Remote; GBP 36,000 - 48,000; Full time

Job summary

OCC Group in the United Kingdom is seeking a Service Desk Engineer (L3) for a remote role focused on advanced networking and security support. You will act as a key escalation point and troubleshoot complex issues across multiple vendors including Zscaler, Cisco, Aruba and Fortinet.

You will work with engineering, cloud and security teams to deliver upgrades, migrations and implementation projects while maintaining high service levels and customer satisfaction.

Qualifications

• Experience handling networking and security incidents at an advisory or escalation level.
• Ability to troubleshoot complex technical issues across multiple vendors.
• Willingness to work in a remote role with occasional travel to customer sites.

Responsibilities

• Serve as a key escalation point for networking and security incidents.
• Troubleshoot complex issues and monitor network performance.
• Support upgrades, migrations and implementation projects.
• Collaborate with engineering, cloud and security teams to broaden expertise.
• Participate in a 24/7 on-call rota with the wider team.

Skills

Troubleshooting

Ownership of issues

Team collaboration

Tools

Zscaler

ZIA

ZPA

Cisco

Aruba

Meraki

Palo Alto

Fortinet

Job description

Service Desk Engineer (L3) - Remote

(Zscaler, ZIA, ZPA, Cisco, Aruba, Meraki, Palo Alto, Fortinet, WAN, LAN, Security)

We’re working with an award-winning MSP that delivers specialist networking, security, and cloud solutions to enterprise and public sector customers across the UK. Due to continued growth, they’re looking to add a talented Service Desk Engineer (L3) to their expanding technical team.

In this role, you’ll act as a key escalation point for networking and security-related incidents, supporting customers across a range of enterprise environments. You’ll be involved in troubleshooting complex technical issues, monitoring network performance, supporting upgrades and migrations, and contributing to implementation projects.

Working closely with engineering, cloud, and security teams, you’ll gain exposure to a broad range of technologies while continuing to develop your technical expertise.

What makes this opportunity stand out?

• Join a business that continues to grow and invest in its people.
• Clear opportunities for progression and long-term career development.
• Ongoing training and support to achieve industry certifications, including technologies such as Zscaler.
• Exposure to modern networking, cloud, and security environments.
• Opportunity to work alongside highly skilled engineers and specialists.

What they’re looking for

We’re keen to speak with engineers from an MSP background who enjoy solving technical challenges, taking ownership of issues, and continuously developing their skills. This role would suit a proactive, self‑motivated individual looking to broaden their expertise across networking and security technologies while progressing their career.

This is a remote role, although occasional travel to customer sites will be required. You’ll also participate in a 24/7 on‑call rota alongside the wider engineering team.