Network Engineer MSP- WAN/LAN

IP-People; Manchester; Hybrid; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Strong investment in tooling and automation

Collaborative, engineering-led culture

Flexible working arrangements

Job summary

A managed services provider in Manchester is looking for multiple Network Support Engineers for L1 and L2 roles. This position involves troubleshooting complex network issues and providing second-line support in a hands-on, fast-paced environment. Candidates should have 2-3+ years of experience, strong knowledge in TCP/IP, DNS, DHCP, VLANs, and hands-on experience with WLAN solutions and firewall administration. The role offers a hybrid work model with opportunities for career progression and working with cutting-edge technologies.

Qualifications

• 2–3+ years experience in a network support role, ideally within an MSP environment.
• Strong fundamentals across TCP/IP, DNS, DHCP, VLANs, routing, and switching.
• Calm, analytical problem solver who thrives in fast-paced environments.

Responsibilities

• Handle inbound customer and partner incidents within defined SLAs.
• Provide 2nd line support for customer LAN, WLAN, firewall, and routing environments.
• Participate in a 24/7 on-call rota.

Skills

TCP/IP

DNS

DHCP

VLANs

routing

switching

WLAN solutions

Firewall administration

network monitoring

customer service

Education

Degree in networking, computer science or related field

Tools

Fortinet

Palo Alto

Cisco

Job description

Network Support Engineers (multiple roles, L1 and L2) – Managed Services

WAN/LAN, Next Gen Firewalls & Wi-Fi

Hybrid – Manchester | Remote supported (minimum 3 days/week in HQ as required)

Salary £30-35k (overtime available)

We’re partnered with a fast-growing, technology-led managed service provider operating at the cutting edge of full-fibre network infrastructure. With a rapidly expanding national footprint across owned dark fibre, fixed wireless, and next-generation network architecture, this organisation is building an all-star network team to support its continued growth.

Known for its customer-first approach, strong engineering culture, and commitment to innovation, the business is investing heavily in automation, software-defined networking, and NFV to deliver exceptional end-to-end network solutions.

This is an excellent opportunity for an experienced L1 and L2 Network Support Engineer to play a key role in a high-performance, customer-centric environment.

The Role

As a Level 2 Network Support Engineer, you’ll be responsible for resolving complex network issues, supporting enterprise customers, and maintaining the health and availability of a diverse managed service estate. You’ll work closely with internal teams, suppliers, and customers, acting as a technical escalation point while also mentoring junior engineers.

This is a hands-on role suited to someone who thrives in fast-paced MSP environments and enjoys owning problems end-to-end.

Key Responsibilities

• Handle inbound customer and partner incidents, faults, and service requests within defined SLAs
• Provide 2nd line support for customer LAN, WLAN, firewall, and routing environments
• Troubleshoot WLAN issues including AP configuration, RF optimisation, and client connectivity
• Diagnose LAN switching and routing problems, including performance and stability issues
• Manage and troubleshoot firewalls, including rule configuration, VPNs (IPSec/SSL), and IPS
• Maintain customer firewall policies and security configurations (Fortinet preferred)
• Perform regular customer estate health checks and security audits
• Produce Reason for Outage (RFO) reports, liaising with internal teams and suppliers
• Organise access to managed infrastructure in data centres and local exchanges
• Notify customers of planned maintenance and service-impacting changes
• Accurately document incidents, fixes, and in-life changes within ticketing systems and KBs
• Participate in a 24/7 on-call rota
• Provide technical guidance and mentorship to junior engineers

What We’re Looking For

• 2–3+ years’ experience in a network support role, ideally within an MSP environment
• Strong fundamentals across TCP/IP, DNS, DHCP, VLANs, routing, and switching
• Hands-on experience supporting WLAN solutions
• Firewall administration and troubleshooting experience (Fortinet or Palo Alto highly desirable)
• Experience using network monitoring and diagnostic tools
• Strong customer service mindset with excellent communication skills
• Ability to interpret network diagrams and technical documentation
• Calm, analytical problem solver who thrives in fast-paced environments
• Comptia, Network +, CCNA, FCA, JNCIA-MistAI, CWNA, or equivalent certifications
• Degree in networking, computer science, engineering, or related field
• Experience with Juniper, Fortinet, Ruckus, and Cisco technologies
• Understanding of WAN technologies including DIA, Ethernet WAN, VPNs, SD-WAN, MPLS, and Broadband

Why You’ll Love It

• Opportunity to work on cutting-edge full-fibre and next-generation network infrastructure
• Strong investment in tooling, automation, and modern network architecture
• Collaborative, engineering-led culture with real career progression
• Hybrid working with flexibility and remote support
• Exposure to large-scale, high-availability customer environments
• Be part of a rapidly growing network team with ambitious plans