Remote L3 Service Desk Engineer: Networking & Security

OCC Group; Birmingham; Remote; GBP 36,000 - 48,000; Full time

Job summary

OCC Group in the United Kingdom is seeking a Service Desk Engineer (L3) for a remote role focused on advanced networking and security support. You will act as a key escalation point and troubleshoot complex issues across multiple vendors including Zscaler, Cisco, Aruba and Fortinet.

You will work with engineering, cloud and security teams to deliver upgrades, migrations and implementation projects while maintaining high service levels and customer satisfaction.

Qualifications

• Experience handling networking and security incidents at an advisory or escalation level.
• Ability to troubleshoot complex technical issues across multiple vendors.
• Willingness to work in a remote role with occasional travel to customer sites.

Responsibilities

• Serve as a key escalation point for networking and security incidents.
• Troubleshoot complex issues and monitor network performance.
• Support upgrades, migrations and implementation projects.
• Collaborate with engineering, cloud and security teams to broaden expertise.
• Participate in a 24/7 on-call rota with the wider team.

Skills

Troubleshooting

Ownership of issues

Team collaboration

Tools

Zscaler

ZIA

ZPA

Cisco

Aruba

Meraki

Palo Alto

Fortinet

Job description

OCC Group in the United Kingdom is seeking a Service Desk Engineer (L3) for a remote role focused on advanced networking and security support. You will act as a key escalation point and troubleshoot complex issues across multiple vendors including Zscaler, Cisco, Aruba and Fortinet.

You will work with engineering, cloud and security teams to deliver upgrades, migrations and implementation projects while maintaining high service levels and customer satisfaction.