3rd Line Support Engineer

Nata Resourcing; East Midlands; Hybrid; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Nata Resourcing, on behalf of our client in the United Kingdom, is seeking a skilled 3rd line/Escalation Engineer for the End User Support team. The role focuses on complex troubleshooting across Microsoft 365, Entra ID, Azure, Windows Server, AD, DNS/DHCP, and Group Policy, with Citrix DaaS and virtualization exposure.

You will also include PowerShell scripting, automation, and strong customer-facing communication as you work with AMs, PMs and Service Delivery to drive resolutions and

Qualifications

• 3-5+ years of experience in 3rd line / infrastructure support, preferably MSP experience.
• Strong Microsoft 365, Entra ID and Azure knowledge.
• Strong Windows Server, Active Directory, DNS, DHCP and Group Policy experience.
• Good networking knowledge including TCP/IP, VPNs, firewalls and VLANs.
• Experience with Hyper-V and/or VMware virtualization.
• Experience supporting and troubleshooting Citrix DaaS / Citrix Virtual Apps and Desktops environments.
• PowerShell scripting and automation skills.
• Experience with SQL Server administration and troubleshooting desirable.
• Strong understanding of backup, disaster recovery and security technologies.
• Strong troubleshooting and problem solving skills.
• Excellent customer-facing and communication skills.
• Ability to work closely with AMs, Project Managers, Service Delivery and customer IT teams.

Responsibilities

• Provide 3rd line / escalation support to the End User Support team.
• Troubleshoot complex infrastructure and applications across platforms.
• Collaborate with AMs, Project Managers, Service Delivery and customer IT teams.
• Produce technical designs, implementation plans and documentation.
• Support projects through discovery, design, implementation and handover to BAU.

Job description

Our client, urgently needs a really strong, 3rd line Support Engineer for their End User Support team.

Requirements for 3rd line / Escalation Engineer

• 3 to 5+ years’ experience in 3rd Line / Infrastructure support, preferably some time spent within an MSP environment.
• Strong Microsoft 365, Entra ID and Azure knowledge.
• Strong Windows Server, Active Directory, DNS, DHCP and Group Policy experience.
• Good networking knowledge including TCP/IP, VPNs, firewalls and VLANs.
• Experience with Hyper-V and/or VMWare virtualisation.
• Experience supporting and troubleshooting Citrix DaaS / Citrix Virtual Apps and Desktops environments.
• Good PowerShell scripting and automation skills.
• Experience with SQL Server administration and troubleshooting desirable.
• Strong understanding of backup, disaster recovery and security technologies.
• Strong troubleshooting and problem solving skills.
• Excellent customer-facing and communication skills.
• Ability to work closely with AMs, Project Managers, Service Delivery and customer IT teams.

Desirables (or willing to work towards)

• Strong experience delivering Professional Services projects, migrations and technical implementations.
• Experience working with Professional Services organisations, particularly accounting, legal or other regulated environments
• Understanding of the specific technology, security, compliance and confidentiality requirements of accountancy and legal firms.
• Ability to produce technical designs, implementation plans, migration plans and documentation.
• Experience taking projects through discovery, design, implementation, testing and handover to BAU.
• Ability to work independently and manage multiple technical projects and priorities.
• Strong commitment to documentation, standards and delivering supportable solutions.
• Ability to conduct technical discovery, identify risks and technical debt, and recommend appropriate solutions.
• Relevant Microsoft, Citrix, VMware or ITIL certifications desirable.

So, Who are we?

We are the UK's fastest growing MSP. We have grown significantly from 30 to over 170 staff by a dynamic combination of organic growth through business wins to M&A.

Seeking Engineers who live and breathe Technology. It is NOT "just a job" to you. People who love problem solving, delivering solutions to customers and are passionate about technology as a business enabler.

Hybrid working - 50% working from home 50% working from the Derby office.

Team spirit and a sense of togetherness to aid learning and peer support, is very important to us, so those wishing for fully remote only - Sorry, you are not for us