Service Desk Coordinator - Customer Care & Operations

Hey Clear Ltd; Fareham; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Salary £30,000

Close-knit team

Autonomy

Direct exposure to senior leaders

Growing business

Job summary

Hey Clear Ltd in Fareham is seeking an experienced Service Desk Coordinator to keep daily operations running smoothly. You’ll act as the link between customers, drivers and the operations team, ensuring enquiries are handled brilliantly and jobs move from initial request to completion.

You’ll need exceptional customer service, the ability to manage multiple priorities, and own transport to reach the Fareham office.

Qualifications

• Exceptional customer service and the ability to confidently handle multiple priorities
• Experience in service desk, logistics, scheduling, or a busy coordination environment preferred
• Own transport to work from Fareham office Monday to Friday

Responsibilities

• Act as first point of contact for customers by phone and email
• Deliver excellent customer service, including handling problems, changes or delays
• Log, update and manage service requests using company systems
• Liaise with drivers, operatives and the wider operations team
• Keep customers informed and manage expectations clearly and professionally
• Manage multiple live jobs and changing priorities without losing track of detail
• Monitor jobs through to completion and follow up as needed
• Maintain accurate records and support the wider operations team

Skills

Customer service

Coordination

Multitasking

Communication

Transport access

Job description

Hey Clear Ltd in Fareham is seeking an experienced Service Desk Coordinator to keep daily operations running smoothly. You’ll act as the link between customers, drivers and the operations team, ensuring enquiries are handled brilliantly and jobs move from initial request to completion.

You’ll need exceptional customer service, the ability to manage multiple priorities, and own transport to reach the Fareham office.