Service Co-Ordinator

Guidant Global; West Yorkshire; On-site; GBP 29,000 - 32,000; Full time

Job summary

Guidant Global is seeking a Service Coordinator to manage daily service delivery from a fully onsite operation in Dewsbury. You will allocate work to vehicles, communicate with customers, and supervise drivers throughout the day, ensuring safety and service standards.

The role requires coordination/administration experience in an operational setting and strong customer service skills, with an IOSH Working Safely or equivalent qualification preferred.

Qualifications

• Coordination/administration experience within an operational environment.
• Strong customer service skills.
• IOSH Working Safely or equivalent.

Responsibilities

• Support drivers to act on issues identified on the rounds.
• Undertake debrief of drivers.
• Encourage 'Stop the Job' if it's unsafe, report to your Supervisor.
• Report all service concerns.
• Report all safety concerns.
• Proactively communicate with customers.
• Create a customer excellence approach & culture.
• React to and manage customer queries and complaints.
• Implement service practices that meet the customers' needs.
• Build trust & honesty & maintain commitments with customers and suppliers.
• Report all environmental concerns.

Skills

Relationship Management

Effective Communication

Time Management

Informed Decision Making

Continuous Improvement

IT Proficiency

Education

IOSH Working Safely or equivalent

Job description

Service Coordinator

Payrate: £14 per hr. via PAYE

Contract Length - ASAP to until 31st Dec 2026

Location: WF12, Dewsbury, UK

Working Pattern: Fully Onsite - 40hr. per week (8:30 - 17:00)

Purpose of Job:

Manage the service delivery on a daily basis, including the dynamic allocation of work to vehicles / routes, proactively communicating with customers, maintaining contact with drivers throughout the day, and undertaking debriefs.

RESPONSIBILITIES:

• Support drivers to act on issues identified on the rounds
• Undertake debrief of drivers
• Encourage 'Stop the Job' if it's unsafe, report to your Supervisor
• Report all service concerns
• Report all safety concerns
• Proactively communicate with customers
• Create a customer excellence approach & culture
• React to and manage customer queries and complaints
• Implement service practices that meet the customers' needs
• Build trust & honesty & maintain commitments with customers and suppliers
• Report all environmental concerns

ROLE COMPETENCY - This can be achieved through a combination of skills, knowledge, experience and training

SKILLS:

• Relationship Management - Proficient
• Effective Communication - Proficient
• Time Management - Proficient
• Informed Decision Making - Proficient
• Continuous Improvement - Foundation
• IT Proficiency - Foundation

BEHAVIOUR:

• Lead By Example
• Performance Management
• Talent Management
• Effective Delegation
• Strategic Planning
• Professional communication with customers

EXPERIENCE/KNOWLEDGE:

• Coordination/administration experience within an operational environment
• Strong customer service skills

QUALIFICATIONS:

IOSH Working Safely or equivalent

EFFECTIVENESS (start, monthly, 1-2-1s, annually)

PEOPLE:

• Safety leading indicator measures (close calls)
• Frontline engagement
• Debrief quality, output and action resolution

OPERATIONAL:

• Effective management of customer complaints
• Reduction in negative call volumes, complaints and credit notes
• Increased proactive communication
• Route efficiency
• On time collections

If shortlisted, a recruiter from the team will contact you within 24-48 hours for an initial discussion. The call will come from a Manchester number (either 0161 or +44 161).

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.