Service Desk Coordinator

Hey Clear Ltd; Fareham; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Salary £30,000

Close-knit team

Autonomy

Direct exposure to senior leaders

Growing business

Job summary

Hey Clear Ltd in Fareham is seeking an experienced Service Desk Coordinator to keep daily operations running smoothly. You’ll act as the link between customers, drivers and the operations team, ensuring enquiries are handled brilliantly and jobs move from initial request to completion.

You’ll need exceptional customer service, the ability to manage multiple priorities, and own transport to reach the Fareham office.

Qualifications

• Exceptional customer service and the ability to confidently handle multiple priorities
• Experience in service desk, logistics, scheduling, or a busy coordination environment preferred
• Own transport to work from Fareham office Monday to Friday

Responsibilities

• Act as first point of contact for customers by phone and email
• Deliver excellent customer service, including handling problems, changes or delays
• Log, update and manage service requests using company systems
• Liaise with drivers, operatives and the wider operations team
• Keep customers informed and manage expectations clearly and professionally
• Manage multiple live jobs and changing priorities without losing track of detail
• Monitor jobs through to completion and follow up as needed
• Maintain accurate records and support the wider operations team

Skills

Customer service

Coordination

Multitasking

Communication

Transport access

Job description

Do you want a role where what you do actually matters, and where people notice when you do it well?

Hey Clear is a multi-award-winning clearance and waste management business that’s going places fast. We’re winning work, raising standards, and confidently rivalling our competitors, all while keeping the close-knit team culture that makes us special.

As part of our continued growth, we’re looking for an experienced Service Desk Coordinator to join us at the heart of our operations.

This is a busy, responsible role and we’re looking for someone who brings two things above all else: exceptional customer service and the ability to confidently manage multiple priorities at once.

The Role

• As Service Desk Coordinator, you’ll play a key role in keeping our day-to-day operations running smoothly.
• You’ll be the all-important link between our customers, operational teams and management, making sure enquiries are handled brilliantly, information is accurate, and jobs are followed through from initial request to completion.
• This is not a quiet admin role. On a typical day, you could be answering customer calls, responding to emails, updating jobs, speaking to drivers and operatives, dealing with a change to the schedule and following up on an outstanding issue, sometimes all within a short space of time.
• You’ll need to know what needs your attention first, keep track of the detail, and communicate confidently with everyone involved.

What You’ll Be Doing

• Acting as a first point of contact for customers by phone and email
• Delivering an excellent standard of customer service, including when dealing with problems, changes or delays
• Logging, updating and managing service requests accurately using our systems
• Liaising throughout the day with drivers, operatives and the wider operations team
• Keeping customers informed and managing expectations clearly and professionally
• Managing multiple live jobs, enquiries and changing priorities without losing track of the detail
• Monitoring jobs through to completion and following up where action is needed
• Maintaining accurate records and supporting the wider operations team

Full training will be provided on Hey Clear's systems, services and processes.

About You

We’re open-minded about the industry you come from. You might have worked in customer service, a service desk, logistics, transport, scheduling, facilities, operations or another busy coordination environment.

What we can't compromise on is your ability to deliver exceptional customer service and manage a genuinely busy, multi-tasking workload.

• You’ll be confident speaking to customers on the phone, including when something hasn’t gone to plan. You’ll be able to build rapport, manage expectations and take ownership of finding a way forward rather than passing the problem on.
• You’ll also be someone who can have several things happening at once and still know what needs doing next. You’re organised, calm under pressure and able to switch between tasks while keeping information accurate and following things through.
• You’ll take pride in doing things properly, notice the detail and enjoy being someone your customers and colleagues can rely on.
• Experience within waste or environmental services would be helpful, but it is absolutely not essential. The right customer service and coordination skills are much more important to us than having worked in our industry before.
• You will need your own transport due to the office location and be able to work from our Fareham office Monday to Friday.

Why Join Hey Clear?

We’re serious about our standards and just as serious about our people. When you join Hey Clear, you can expect:

• £30,000 salary, reflecting the responsibility and capability we're looking for
• A close-knit, supportive team where people are treated with respect
• Trust and autonomy to do your job well
• Direct exposure to senior leaders as the business continues to grow
• A role where your contribution is visible and valued
• A stable, growing business with a strong future in an essential industry

If you’re brilliant with customers, thrive on keeping multiple plates spinning, and want a role where you can take real ownership of what you do, we’d like to hear from you.

Hours

37.5hrs MON-FRI 0900-1700hrs

Competitive

20-09-2026

Job attachments

JD_-_Service_Operations_Coordinator_Waste_Recycling_.docx_4_.pdf