Service Desk Coordinator & CRM Scheduling Lead

Cochran Ltd; Newbie; On-site; GBP 21,000 - 27,000; Full time

Job summary

Cochran Ltd in Newbie is seeking an organised Service Desk Co-ordinator to support the Service team and deliver outstanding customer service. You’ll act as a central point of contact for internal and external customers, manage service requests, co-ordinate engineers and maintain accurate service records.

Reporting to the Customer Services Manager, the role suits someone who thrives in a fast-paced helpdesk environment and can balance competing priorities with a high standard of accuracy and

Qualifications

• Experience in coordinating service requests and liaising with customers.
• Ability to prioritise workload and manage multiple tasks.
• Excellent communication and organisational skills.
• Accurate attention to detail in documentation and records.

Responsibilities

• Take and liaise customer service requests via CRM.
• Keep CRM data up-to-date and accurate.
• Manage SI contracts from estimate through scheduling.
• Book work for service engineers to maximise utilisation.
• Plan and allocate resources for SI visits per contract.
• Liaise with internal and external customers.
• Ensure timely invoicing.
• Review job reports and pass follow-ups.
• Coordinate with engineers and clients to align records.
• Perform general administration (travel, expenses, timesheets).

Skills

Customer service

Organisational skills

Communication skills

Attention to detail

Prioritisation

Work under pressure

Tools

CRM software

Microsoft Office

Job description

Cochran Ltd in Newbie is seeking an organised Service Desk Co-ordinator to support the Service team and deliver outstanding customer service. You’ll act as a central point of contact for internal and external customers, manage service requests, co-ordinate engineers and maintain accurate service records.

Reporting to the Customer Services Manager, the role suits someone who thrives in a fast-paced helpdesk environment and can balance competing priorities with a high standard of accuracy and