Customer-Focused Helpdesk Coordinator

ISS Facility Services; Stoke-on-Trent; On-site; GBP 21,000 - 28,000; Full time

Job summary

ISS Facility Services is seeking a proactive Service Co-ordinator for our Helpdesk team in the UK. You will log, monitor and progress customer calls, emails and service requests, ensuring accurate records and timely resolutions.

The role requires prior customer service or administrative experience, excellent communication, and the ability to prioritise workloads, work in a team, and use Microsoft Office for data entry and reporting.

Qualifications

• Experience in customer service, helpdesk, or administrative roles.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office and data entry.

Responsibilities

• Act as the first point of contact for customer enquiries and service requests.
• Log, monitor and manage calls and emails accurately and efficiently.
• Coordinate service delivery with operational teams and ensure data accuracy.
• Provide professional administrative support and reporting.
• Identify escalation needs to ensure timely resolutions.

Skills

Customer service

Helpdesk

Administrative

Communication

Microsoft Office

Teamwork

Prioritisation

Problem solving

Job description

ISS Facility Services is seeking a proactive Service Co-ordinator for our Helpdesk team in the UK. You will log, monitor and progress customer calls, emails and service requests, ensuring accurate records and timely resolutions.

The role requires prior customer service or administrative experience, excellent communication, and the ability to prioritise workloads, work in a team, and use Microsoft Office for data entry and reporting.