Service Desk Controller

Confidential; Witham; On-site; GBP 29,000 - 35,000; Full time

Job summary

Confidential, a global power storage company, is seeking a Service Desk Controller in Witham to support field service operations and ensure high-quality customer service. Based in Witham, the role reports to the Office Team Leader and requires proactive, organised, and customer-focused individuals in a fast-paced environment.

Responsibilities include providing technical and product support, coordinating with purchasing, assigning jobs to engineers, processing orders, and generating internal

Qualifications

• Excellent verbal and written communication skills across all levels.
• Strong geographical knowledge of the UK for effective resource planning.
• Analytical problem-solving skills with a systematic approach.
• Ability to generate and interpret customer and internal reports.
• Strong team player with the ability to work independently.
• Effective time management and task prioritisation.
• Proactive approach to service delivery and continuous improvement.
• Adaptability to changing environments and situations.

Responsibilities

• Provide tailored product and technical support to customers.
• Respond to customer enquiries via phone and email.
• Identify product needs and coordinate with suppliers or purchasing.
• Resolve customer issues or escalate to the Branch Manager.
• Assign jobs to engineers using the ERP system.
• Issue job cards and request order numbers before invoicing.
• Support sales with stock checks, quotes, and order processing.
• Liaise internally to ensure accurate product allocation and reduce delays.
• Order products and coordinate with purchasing.
• Optimise engineer schedules and minimise service delays.
• Investigate service disputes and implement corrective actions.
• Manage Work in Progress in line with company policy.

Skills

Communication

UK geography

Analytical thinking

Reporting

Teamwork

Time management

Proactive service

Adaptability

Tools

ERP system

Job description

Service Desk Controller

Permanent position

Salary: 32,000 PA

Location: Witham, Essex

Working Hours: Monday to Friday, 08:30 - 17:00 (40 hours per week)

Global Power Storage company that distributes rechargeable energy storage units is looking to recruit a Service Desk Controller.

The Service Desk Controller will play a pivotal role in supporting their field service operations. Reporting to the Office Team Leader, you will ensure that customer service standards and operational procedures are upheld, delivering seamless and professional experience to our clients. This role requires a proactive, organised, and customer-focused individual who thrives in a fast-paced environment.

Key Responsibilities

• - Provide tailored product and technical support.
• - Respond to customer enquiries via phone and email.
• - Identify product needs and coordinate with suppliers or purchasing.
• - Resolve customer issues or escalated to the Branch Manager.
• - Assign jobs to engineers using the ERP system.
• - Issue job cards and request order numbers before invoicing.
• - Support sales with stock checks, quotes, and order processing.
• - Liaise internally to ensure accurate product allocation and reduce delays.
• - Order products and coordinate with purchasing.
• - Optimise engineer schedules and minimise service delays.
• - Investigate service disputes and implement corrective actions.
• - Manage Work in Progress in line with company policy.

Qualifications & Experience

• - Excellent verbal and written communication skills across all levels.
• - Strong geographical knowledge of the UK for effective resource planning.
• - Analytical problem-solving skills with a systematic approach.
• - Ability to generate and interpret customer and internal reports.
• - Strong team player with the ability to work independently.
• - Effective time management and task prioritisation.
• - Proactive approach to service delivery and continuous improvement.
• - Adaptability to changing environments and situations.

HRGO Recruitment provides both permanent and temporary job opportunities across the UK. Applicants must have the right to work in the UK. HRGO is committed to equal opportunities for all.