Service Desk Controller

HR GO Recruitment; Witham; On-site; GBP 24,000 - 32,000; Full time

Job summary

HR GO Recruitment is recruiting a Service Desk Controller for a Global Power Storage company based in the UK. You will support field service operations, ensuring high standards of customer service and smooth operational procedures across the team.

Reporting to the Office Team Leader, you will handle customer inquiries, allocate jobs to engineers via the ERP system, assist with quotes and stock checks, and drive continuous improvement in service delivery.

Qualifications

• Excellent verbal and written communication across all levels.
• Strong geographical knowledge of the UK for resource planning.
• Analytical problem-solving with a systematic approach.
• Ability to generate and interpret customer and internal reports.
• Strong team player with the ability to work independently.
• Effective time management and task prioritisation.
• Proactive approach to service delivery and continuous improvement.
• Adaptability to changing environments and situations.

Responsibilities

• Provide tailored product and technical support.
• Respond to customer enquiries via phone and email.
• Identify product needs and coordinate with suppliers or purchasing.
• Resolve customer issues or elevate to the Branch Manager.
• Assign jobs to engineers using the ERP system.
• Issue job cards and request order numbers before invoicing.
• Support sales with stock checks, quotes, and order processing.
• Liaise internally to ensure accurate product allocation and reduce delays.
• Order products and coordinate with purchasing.
• Optimise engineer schedules and minimise service delays.
• Investigate service disputes and implement corrective actions.
• Manage Work in Progress in line with company policy.

Skills

Communication

UK geography

Analytical thinking

Reporting

Team player

Time management

Proactive service

Adaptability

Tools

ERP system

Job description

Working Hours: Monday to Friday, 08:30 - 17:00 (40 hours per week)

Global Power Storage company that distributes rechargeable energy storage units is looking to recruit a Service Desk Controller.

The Service Desk Controller will play a pivotal role in supporting their field service operations. Reporting to the Office Team Leader, you will ensure that customer service standards and operational procedures are upheld, delivering seamless and professional experience to our clients. This role requires a proactive, organised, and customer-focused individual who thrives in a fast-paced environment.

Key Responsibilities

• Provide tailored product and technical support.
• Respond to customer enquiries via phone and email.
• Identify product needs and coordinate with suppliers or purchasing.
• Resolve customer issues or elevate to the Branch Manager.
• Assign jobs to engineers using the ERP system.
• Issue job cards and request order numbers before invoicing.
• Support sales with stock checks, quotes, and order processing.
• Liaise internally to ensure accurate product allocation and reduce delays.
• Order products and coordinate with purchasing.
• Optimise engineer schedules and minimise service delays.
• Investigate service disputes and implement corrective actions.
• Manage Work in Progress in line with company policy.

Qualifications & Experience

• Excellent verbal and written communication skills across all levels.
• Strong geographical knowledge of the UK for effective resource planning.
• Analytical problem-solving skills with a systematic approach.
• Ability to generate and interpret customer and internal reports.
• Strong team player with the ability to work independently.
• Effective time management and task prioritisation.
• Proactive approach to service delivery and continuous improvement.
• Adaptability to changing environments and situations.

Full job description available upon application.

Applicants must have the right to work in the UK.

HRGO is committed to equal opportunities for all.