Service Desk Analyst: Growth, Expert IT Support

Cooper Golding; Exeter; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading IT and Communications service provider in the South West is seeking a Service Desk Analyst to provide first line technical support to clients. In this role, you will handle technical issues across various platforms and ensure successful resolution of customer inquiries. Ideal candidates should have strong analytical and problem-solving skills, alongside a relevant degree in Cyber Security or similar fields. The position is full time with opportunities for professional growth and offers a competitive salary range.

Benefits

Paid holidays

Opportunities to progress

Qualifications

• Motivated team player with high standards of customer service.
• Excellent analytical and problem-solving skills.
• Degree-level or higher qualification in relevant fields.

Responsibilities

• Provide first line technical support through various channels.
• Diagnose and resolve desktop, laptop, printer issues.
• Accurately document work in the service desk system.

Skills

Analytical skills

Problem-solving skills

Excellent communication

Attention to detail

Teamwork

Education

Degree in Cyber Security, Computer Science, Software Engineering, Mathematics

Tools

Microsoft Windows 11

Office 365

Active Directory

PowerShell

Job description

A leading IT and Communications service provider in the South West is seeking a Service Desk Analyst to provide first line technical support to clients. In this role, you will handle technical issues across various platforms and ensure successful resolution of customer inquiries. Ideal candidates should have strong analytical and problem-solving skills, alongside a relevant degree in Cyber Security or similar fields. The position is full time with opportunities for professional growth and offers a competitive salary range.