Service Desk Analyst - 6 months FTC

LMAX Group; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A financial services company in Greater London is seeking a Service Desk Analyst to provide 1st and 2nd line technical support for IT applications and drive improvements in user-facing services. Candidates should have a minimum of 1 year experience in a similar role, strong technical knowledge, and excellent customer service skills. The company offers a supportive workplace culture with benefits including 25 days of holiday, private medical coverage, and professional development opportunities.

Benefits

25 days of holiday

Bonus

Pension contribution

Private medical, dental, and vision coverage

Life assurance

Wellness contribution program

Volunteering days

Learning and development programs

Cycle to Work Scheme

Qualifications

• Minimum 1 year of experience in a similar role supporting corporate business.
• Experience building laptops/desktops.
• Experience supporting mobile devices and MDM applications.

Responsibilities

• Provide 1st and 2nd line technical support for IT applications.
• Drive improvements to user-facing services.
• Adhere to SLAs and KPIs.

Skills

Customer service skills

Technical knowledge

Interpersonal skills

Task management

Knowledge of computer hardware

Process driven

Understanding of TCP/IP networking

Tools

Service Now

Job description

About the Role:

The Service Desk Analyst role is placed within the Technology, Service Desk team with the primary objectives to provide 1st and 2nd line technical support for all departmental IT applications, business services and end-user computing, and to drive improvements to the user facing services we offer. As the Service Desk team is the first point of contact for all Technology related queries, it is imperative that the support provided by the role holder, and general customer service are excellent. In addition to excellent customer service skills, solid, extensive all-round technical knowledge will be key to succeed in this role.

Desirable Skills / Experience:

• Onboarding/offboarding experience (joiners, movers, leavers)
• Asset management
• Good interpersonal skills (previous experience in retail or customer services advantageous)
• Positive can-do attitude, focussing on customer satisfaction, willing to go the extra mile
• Process and procedure driven
• Excellent verbal and written skills
• Task management and prioritisation, adhering to SLAs and KPIs
• Passionate about technology
• Knowledge of computer hardware and troubleshooting hardware-related incidents
• Experience building laptops/desktops
• Understanding of print servers and printers
• Understanding of TCP/IP networking

In return, and for the right candidate, LMAX offers an exciting opportunity to join a forward-thinking, inclusive, entrepreneurial financial services company, supporting and facilitating individual career goals with a focus on corporate social responsibility and employee engagement.

Minimum 1 years’ experience in similar role, supporting corporate business, accustomed to corporate environments

• Experience of service desk system such as Service Now or similar
• Knowledge of Operating systems and related software packages
• Experience supporting mobile devices and MDM applications

• 25 days of holiday
• Bonus
• Pension contribution

• Private medical, dental, and vision coverage
• Life assurance
• Critical illness cover
• Wellness contribution program with access to ClassPass
• Plumm Platform
• Five volunteering days
• Give as You Earn initiative
• Learning and development programs
• Electric Vehicle Scheme
• Cycle to Work Scheme
• Season Ticket Loan