Service Desk Analyst

PA Consulting; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading consulting firm in London is looking for a Service Desk Analyst to join their team. This role is ideal for those passionate about technology and seeking a career in IT. You will be the first point of contact for customers, helping resolve IT issues and providing exceptional service. No specific degrees or certifications are required—just a positive attitude and a willingness to learn. Join a supportive team where you can develop your skills and grow your career.

Benefits

Hands-on experience with IT systems

Supportive team development

Training and mentoring opportunities

Qualifications

• An enthusiasm for customer service, problem solving, or IT.
• Curiosity for learning more about technology.
• Excellent listening, verbal and written communication skills.

Responsibilities

• First point of contact for our customers.
• Resolve IT issues and provide excellent customer service.

Skills

Customer service

Problem solving

Communication skills

Job description

Overview

Kickstart Your Career in Tech, join Our Service Desk Team!

Are you passionate about technology and ready to take your first step into the world of IT? If so, this Service Desk role could be the perfect opportunity for you. At PA, we believe in potential, not just qualifications. We’re looking for individuals who are curious, people-focused, and excited about building a career in technology. You don’t need a degree or technical certifications, just a genuine interest in IT, a willingness to learn, and a positive, friendly approach.

Responsibilities

As a Service Desk Analyst, you’ll be the first point of contact for our customers, so excellent communication skills and a personable manner are essential. If you’ve worked in any customer-facing role, whether in retail, hospitality, or call centres, you already have valuable experience that we would love to see.

Why Join Us

• Gain hands-on experience with real-world IT systems and support
• Be part of a supportive team that invests in your development
• Access training, mentoring, and clear progression pathways
• Work in a culture that values collaboration, learning, and innovation

This is more than just a job, it’s your launchpad into a thriving tech career. If you're ready to grow, learn, and make an impact, we’d love to hear from you.

The Team

The Global Service Desk are a first-line response team who are fully supported to be able to address any IT issues that may arise for our 4000+ PA colleagues, including a dedicated line for our external clients. Being based in the Cambridge office we predominantly support our users by phone, email and in-person, delivering excellent customer service.

Individuals are provided with on-the-job training to be able to resolve common queries and how to seek advice on escalating more serious issues. There is a great support network within the department and particularly within the team, with all members encouraged to lean on and support each other.

The Service Desk team can be the first step to starting your career at PA. We believe in equipping our Service Desk Analysts with the tools and techniques to enable them to develop the skills necessary to progress and pursue their career ambitions, should you wish to.

Access will be provided to our training platforms so team members can enhance and grow the skills needed. Typically, within their first two years our team members have found the specialism that they love and have moved into other areas of the department, with some moving into consulting within the wider organisation.

The Group Systems Team is comprised of a variety of areas that support the wider firm. Consisting of seven key pillars specialising in Business Engagement and Governance, Strategy and Enterprise Architecture, Infrastructure, Data and Analytics, Enterprise Solutions, Cyber Security and Technology and Operations. Our Service teams sit within the Technology and Operations pillar, delivering end to end support for our users and includes the Global Service Desk, 2nd line, Mac and Application Support teams, Operations and Software Compliance team.

Note: As the team supports all colleagues across the globe, applicants should be available to work in varying shift patterns covering hours between 07:00 and 19:00 (GMT) as well as a weekend shift, working on a rotation every eight weeks.

Qualifications

• An enthusiasm for any of the following: Customer service, problem solving, IT
• Curiosity for learning more about technology
• Excellent listening, verbal and written communication skills

We know the skill-gap and ‘somewhat need to tick every box’ can get in the way of meeting brilliant candidates, so please don’t hesitate to apply – we’d love to hear from you.

Apply now and take your first step towards a future in IT!

We know the skill-gap and ‘somewhat need to tick every box’ can get in the way of meeting brilliant candidates, so please don’t hesitate to apply – we’d love to hear from you.

Apply today by completing our online application

Additional Information

Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples’ working lives by giving them access to unique people and growth opportunities and purpose led meaningful work.

Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world’s most complex challenges. We're focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self.

Find out more about Life at PA here.

We’re committed to advancing equality. We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups.

Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us on [e-mail]

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