Service Desk Agent

DXC Technology Inc.; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Service Desk Agent to join their dynamic team near Reading. This role emphasizes the importance of customer service and requires strong communication skills to effectively liaise with support personnel and customers. The company promotes a culture of inclusion and offers various training and support tools for personal and professional development. With a focus on innovation, this position provides an exciting opportunity for those eager to contribute to a leading IT solutions enterprise while maintaining a healthy work-life balance.

Benefits

25 Days Holidays

Competitive Salary

Shift Rotation

Training and Development Opportunities

Qualifications

• 1+ year experience with computer systems or computer security background.
• Strong customer service experience and good communication skills.

Responsibilities

• Provide excellent customer service and support.
• Troubleshoot systems problems and work independently or in a team.

Skills

Customer Service Experience

Communication Skills

Attention to Detail

Analytical Skills

Problem-Solving Skills

Organization Skills

Tools

Incident Management Toolsets

MS Office Products

Job description

Job Description:

Successful candidates will need to be onsite based near Reading and onsite 5 days per week.

The role requires SC clearance, so it is open to UK Nationals only, as it will eventually require DV clearance. Please do not apply if you have dual Nationality.

Service Desk Agent

At DXC Technology, delivering excellence for our customers and colleagues is more than just a motto, it’s something we strive towards constantly through our work. Every day we deliver mission critical services in a secure environment whilst promoting our people first agenda, a real sense of community and a healthy work-life balance. Our consistently positive customer feedback and continuous growth helps us cement our place as one of the world’s leading IT solutions enterprises, helping us deliver services and solutions in both challenging and exciting situations.

We believe that hiring a diverse team is crucial to our success and our recruiting decisions are based on your skills and experience as an individual. We actively encourage consistent growth on our journey towards a culture of inclusion and recognize that the people we employ are vital to providing a great customer experience. As such, we have a variety of training, support, and tools available to aid in your continual personal and professional development. Our ongoing goal is to drive innovation and modernize operations across the board, which includes furthering the skills of our colleagues. At DXC, building a better you, builds a better us.

Essential Requirements:

Attention to detail

Strong Customer Service Experience

Good communication skills to communicate with support personnel, customers, and managers

One or more years of experience with computer systems or computer security background

Good organization skills to balance and prioritize work, and multitask

Good analytical and problem-solving skills to troubleshoot systems problems

Ability to work independently and as part of a team

Ability to be dynamic across business needs

Preferred Skills:

Experience using Incident Management Toolsets

Experience with MS Office Products

ITIL Preferred

Virtual working environment

Benefits:

Location – Near Reading (TBC)

Competitive Salary

25 days holidays

Shift rotation – (Monday to Friday 6am – 11pm) Not all the time this will be split.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.More information on employment scams is availablehere.