Customer Support Specialist - United Kingdom

TN United Kingdom; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

An established industry player seeks a dedicated Customer Support Specialist to enhance the travel experience for customers. This role involves providing timely support, resolving inquiries, and coordinating with travel partners. Ideal candidates will thrive in a fast-paced remote environment, bringing strong problem-solving skills and a passion for exceptional service. Enjoy generous benefits, including a flexible work-from-home policy, ongoing training, and travel discounts. If you are ready to make a difference in customer service, this opportunity is for you.

Benefits

Generous PTO package

Group health cash plan

Retirement/pension scheme

Group life assurance

Work from anywhere flexibility

Familiarization trips

Employee travel discounts

Fitness expense reimbursement

Corporate discounts

Ongoing training opportunities

Qualifications

• 2+ years in high-volume customer service or call center.
• Experience in travel or hospitality preferred.

Responsibilities

• Respond to customer inquiries via phone, email, and web.
• Manage booking concerns and service upgrades.
• Contribute ideas for process improvement.

Skills

Customer Service

Problem-Solving

Communication Skills

Attention to Detail

Technology Adaptability

Education

High School Diploma or Equivalent

Tools

Microsoft Office

CRM Tools

Job description

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Customer Support Specialist - United Kingdom, gb

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Client:

Jobgether

Location:

gb, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

b518474eabb8

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Customer Support Specialist in the United Kingdom.

We are seeking a service-driven Customer Support Specialist to assist travelers before and during their journey by delivering timely, empathetic, and solution-oriented support. You’ll serve as a key contact for inquiries and booking concerns, managing communications across various channels with professionalism and a focus on enhancing the customer experience. This role is best suited for someone who thrives in a fast-paced, remote environment and brings strong problem-solving skills, attention to detail, and a passion for creating exceptional service experiences. A background in travel or hospitality is highly beneficial.

Accountabilities:

• Respond promptly to customer and travel advisor inquiries via phone, email, and web platforms.
• Manage and resolve booking concerns, ticketing issues, itinerary changes, and service upgrades.
• Coordinate with global travel partners and internal teams to ensure seamless service delivery.
• Handle schedule disruptions by arranging alternative accommodations and solutions.
• Deliver travel documents and updates clearly and consistently.
• Maintain accurate records and monitor reservation quality, escalating issues when needed.
• Contribute ideas for process improvement and service enhancements.

Requirements

• 2+ years of experience in a high-volume customer service or call center environment.
• Experience in travel, transportation, or hospitality sectors is highly preferred.
• Strong problem-solving skills and excellent verbal/written communication abilities.
• Ability to remain calm and focused in a fast-changing environment.
• Comfortable learning new technology and using Microsoft Office or CRM tools.
• Must be based in the United Kingdom and have a high school diploma or equivalent.
• Fully remote work within the UK
• Generous PTO package and bonus/incentive plans
• Group health cash plan through BHSF
• Retirement/pension scheme with employer contributions
• Group life assurance with access to well-being services
• “Work from anywhere” flexibility
• Familiarization trips (experience the vacations you support!)
• Employee and family/friend travel discounts
• Fitness expense reimbursement
• Corporate discounts and employee referral bonuses
• Ongoing training and career development opportunities
• Recognition perks and years-of-service awards
• Annual home office reimbursement

Jobgether hiring process disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.