Relationship Manager

The Social Change Nest; Greater London; Remote; GBP 30,000 - 35,000; Full time

Job summary

An established industry player is seeking a proactive Relationship Manager to join their dynamic team. This role offers a unique opportunity to work closely with grassroots organizations, providing essential support in grant management and process hosting. You will play a critical role in building and nurturing relationships, ensuring clients receive tailored solutions to their challenges. If you thrive in a collaborative environment and are passionate about social change, this position will allow you to make a meaningful impact while growing your career in a supportive setting.

Benefits

22 days holiday + Bank Holidays

Paid Christmas closure

3% employer pension contribution

2 days paid voluntary time off

Access to wellbeing platform

Grocery salary sacrifice scheme

Retail discounts app

Mandatory paid travel for quarterly meetings

Qualifications

• Experience in managing client relationships and providing account management support.
• Strong organizational skills and attention to detail are essential.

Responsibilities

• Manage a portfolio of partner accounts, ensuring their needs are met.
• Support groups with budgeting and contract management.

Skills

Relationship Management

Budget Management

Communication Skills

Organizational Skills

Problem Solving

Client Management

Attention to Detail

Time Management

Education

Bachelor's Degree

Tools

Spreadsheets

Internal Management Systems

Job description

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Marketing, Communications & Business Development Assistant

Join The Social Change Nest (SCN) as a Relationship Manager (full-time, 37.5 hours a week, remote or London based).

SCN is radically transforming the funding landscape and strengthening civil society. We remove the financial and administrative barriers - like bank accounts and legal structures - that often prevent communities, grassroots groups and informal movements from accessing funding and focusing on their core mission.

We currently support over 600 groups across the UK and abroad addressing issues such as social injustice, climate, housing, wellbeing and animal rights. We are at the forefront of Fiscal Hosting in the UK and, since our inception in 2021, we have supported groups in securing over £23m in funding, helping them take advantage of opportunities that may have otherwise been unavailable.

How we work

You’ll be joining a close-knit team, supported and developed to be the best you can be. We believe that every member of our team brings a unique perspective from their experiences and abilities and we encourage everyone to be a curious soul about how we can improve everything we do, from how we interact as a team to how we deliver for our clients and communities.

Underpinned by our values of collaboration, curiosity, courage, and creativity, we work closely and with care with our partners because we believe relationships are the glue that hold us all together.

We’re a growing business and operate at pace to keep up with the challenges that the sector faces. We have established a lot, but as we grow, we’re still working some things out. The right person will thrive in this environment and feel a level of ownership to support the build out of things we need as we need them.

The ideal person will enjoy working towards building something new and exciting for our clients, and be able to thrive when things change quickly which you need to adapt to. You’ll be the type of person who will intuitively look at the entire system and how your role and function fit into it, always looking to collaborate and make sure there’s great communication across each part of the business.

About you

We are looking for a talented person who will work closely with the delivery team to provide account management support for our Grant Management and Process Hosting services. Many of our groups are at the beginning of their journey to scale in impact or size. This role will involve supporting our groups through this journey, ensuring we understand their needs, finding practical solutions to support them to achieve their goals, ensuring contracts are delivered in line with agreements, supporting them with budgeting, and advising where financial decisions need to be made. Our Process Hosting service is new but growing, and provides groups, coalitions and networks with crucial admin and governance support. This role will be an integral part of the business, and your understanding of the service and what is important for our clients will support the growth of our business.

The role would suit someone who understands the intricacies of how change happens within grassroots, community groups, and social innovations, and the role finance, governance and admin play in this messy interconnected world. You will have excellent attention to detail, be able to manage budget and will have confidence in holding spaces and conversations that support groups to move forward.

You will be reporting to the Head of Programmes and must be ready for the messy, passionate, interconnected world that is social change.

Skills and experience

You will be a detail-oriented person, proactive, very organised, an excellent communicator, have good time management, and be good at managing various tasks at the same time. You will be keen to make an impact in a small team and be hungry to search out opportunities to develop yourself and the business. We are looking for someone who is happy working on their own initiative with energy, enthusiasm and good humour. The role involves customer facing work, so you must be comfortable working with groups of people from varied backgrounds along with your work colleagues, and comfortable prioritising urgent, last minute tasks.

Person specification includes:

• Demonstrable experience of working with clients or partners in a collaborative and flexible way. You must be able to build strong relationships with clients and work with them to find practical solutions to emerging challenges.
• Experience of supporting or working at startups, early-stage ventures, or growing community groups.
• Experience of managing budgets, forecasting and spreadsheets.
• Experience of managing contracts successfully to completion, and managing emerging risks.
• Exceptional organisational skills.
• An understanding of grant giving and granting processes.
• Ability to facilitate meetings and group spaces.
• An exceptional attention to detail.
• Ability to make connections across various networks.
• Ability to manage various tasks at the same time, and capable of managing time effectively.
• Ability to manage competing priorities.
• IT literate.
• Experience of working within a team.

We will give you full training on our internal systems and processes and other methodologies that will be relevant to your role.

Job duties and responsibilities

Relationship management (75%):

• Manage a portfolio of partner accounts, working directly with them to understand their needs and helping them to find solutions that help them to build out their capacity in ways that work for them. This will often require creative problem solving and working collaboratively with clients to respond to challenges as they come up.
• Nurture relationships to help build positive, long-term partnerships.
• Monthly 1-1 meetings with clients to build relationships, discuss emerging needs and track progress on contracts with funders.
• Liaise with funders on behalf of our partners when working through new contracts, through fund reporting, and any needs that arise during their grant period.
• Track grant budgets and support partners with fund management. Risk management of the contracts, ensuring budgets are not overspent and are in line with expected deliverables.
• Ensure partner’s contractual obligations are met.
• Process Hosting:
• Advise on decision making that supports the client with their strategy and operations. This will range from advising on the business model, governance structures, funding opportunities, design and implementation of operational processes to support their mission.
• Support the planning and management of governance related meetings.
• Consult with the leadership team regarding their board meeting agendas.
• Ensure papers are produced in line with the agenda and support tracking of action points.
• Attend board meetings and facilitate the meetings to support the group to move their aims forward.
• Ensure meeting minutes and actions are documented and circulated.
• Support with the processes around recruitment and voting

Support the strengthening of Grant Management service delivery (10%):

• Working closely with the Head of Programmes, support with process improvements to ensure an efficient service is delivered.

Support the SCN team (15%):

• Support internal activities and the development of the wider team that contribute to The Social Change Nest’s overall mission and strategy
• Collaborate with the team and bring new ideas that work towards team success
• Support in the delivery of SCN’s Grant Distribution service
• Support the team in delivering SCN’s Process Hosting service

Terms and Benefits:

• Hours: 37.5 hours per week, full-time. Occasional evening/weekend work compensated via TOIL.
• Location: UK-based required (Right to Work essential, no visa sponsorship). Remote work available. London office option (Kings Cross - required 3x week if London-based). Mandatory paid travel for quarterly meetings/annual away days; occasional unpaid travel for other team needs.
• Holiday: 22 days + Bank Holidays + Paid Christmas closure.
• Pension: 3% employer contribution (after 3 months).
• Wellbeing: 2 days paid voluntary time off, access to Mintago platform (24/7 support, counselling, virtual GP).
• Financial Perks: Grocery salary sacrifice scheme, financial wellbeing platform access, retail discounts app.

Application Deadline: 23:59 pm, 4th May 2025

Please see the full job description for further details:

https://thesocialchangenest.org/scn-vacancies/relationship-manager/

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Civic and Social Organizations

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