Client Success Manager

TipTopJob; City of Westminster; Remote; GBP 32,000 - 35,000; Full time

Job summary

An innovative firm is seeking a Client Success Manager to enhance client relationships and ensure compliance in health and safety. This role involves managing client accounts, addressing inquiries, and providing tailored support to meet regulatory standards. You will collaborate with various teams to deliver high-quality service and proactively identify client needs. If you are passionate about client success and thrive in a dynamic environment, this is an exciting opportunity to make a significant impact.

Qualifications

• Experience in account management and client relations.
• Background in health and safety or compliance fields.

Responsibilities

• Serve as the primary contact for clients, handling inquiries and feedback.
• Develop client accounts and ensure compliance with health and safety standards.

Skills

Account Management

Health and Safety Compliance

Communication Skills

Proactive Attitude

Tools

Report Writer Software

Job description

TipTopJob City Of Westminster, England, United Kingdom

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TipTopJob City Of Westminster, England, United Kingdom

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Remote, UK

Salary: GBP 32k - GBP 35k per year + Benefits

Permanent

About Us
Vantify is at the forefront of revolutionising health and safety compliance solutions, supply chain compliance, and facilities management. Your contribution will be instrumental in shaping a more streamlined and compliant landscape. We aim to foster compliance, resilience, and success, and take pride in being the go-to partner for businesses navigating complex regulatory landscapes and facilities management.

Our dedicated team combines industry knowledge with cutting-edge tools to provide tailored support that exceeds compliance standards.

Join us in making compliance the foundation of sustainable and flourishing businesses. Vantify is not just your safety partner but also your pathway to success.

About The Role
We seek an experienced and motivated Client Success Manager with strong account management skills and a background in health and safety, compliance, facilities management, or supply chain compliance. If you're ready to make a difference in a dynamic environment, we want to hear from you.

The Client Success Manager will manage service deliverables and ensure compliance with health and safety requirements for contracts. Key interactions include clients' health and safety teams, facilities managers, and internal teams such as Compliance Service Directors, Consultants, Technical Managers, and Helpdesk teams. You will report to your line manager but also collaborate across departments.

Responsibilities include client account management, health and safety tasks, administrative duties, and delivering high-quality, responsive service. Strong communication skills and a proactive attitude are essential.

What you'll be doing:

• Serve as the primary contact for clients, handling inquiries and maintaining communication to understand needs, expectations, and feedback.
• Develop client accounts proactively by offering additional services, attend meetings, and produce agendas and minutes.
• Notify clients of high-risk issues per protocol.
• Ensure QA reports are within SLA, comply with protocols, standards, and regulations.
• Coordinate system updates and provide feedback to consultants.
• Work with scheduling to track visits and reports, follow up on missing reports.
• Guide clients on issues, legislation, and requirements; brief consultants on client-specific matters.
• Proficiently use relevant systems, including Report Writer software, and collaborate with development teams for improvements.
• Maintain client-specific risk assessments and ensure consistency across the company.
• Support and train new consultants, sharing client knowledge and accompanying visits.
• Analyze client reports, identify trends, and recommend improvements. Present performance reports and gather feedback.
• Manage helpdesk tasks, ensuring timely resolution.
• Coordinate with IT on system enhancements and update training materials.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Other

Industries

• Advertising Services

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